I am unable to log in on new computer does not recognize any of my email addresses
Computer died this morning, bought another, downloaded Firefox, but can't get into my old account with my bookmarks, etc... tried all 3 of my email addresses, no luck.
Được chỉnh sửa bởi Tucsonjj vào
Giải pháp được chọn
Hi Tucsonjj,
Please try to avoid sharing personal identifiable information in a public forum, the information could fall into the wrong hands.
There are two things that can be done, but please first understand that Firefox sync is not a reliable source of a back up for Firefox profiles.
If there was another device the Firefox account was connected to, make a back up of that profile. Back up and restore information in Firefox profiles
If there is not, I am sorry, unless you have access to the profile folder from the previous computer, there is not a back up.
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Giải pháp được chọn
Hi Tucsonjj,
Please try to avoid sharing personal identifiable information in a public forum, the information could fall into the wrong hands.
There are two things that can be done, but please first understand that Firefox sync is not a reliable source of a back up for Firefox profiles.
If there was another device the Firefox account was connected to, make a back up of that profile. Back up and restore information in Firefox profiles
If there is not, I am sorry, unless you have access to the profile folder from the previous computer, there is not a back up.
Hi, I think my first issue is that I cannot login to my Firefox... if I could, then I might already have the bookmarks/passwords saved... no? Not sure, but my 10 year old dead computer may have used an old email address that I no longer have, to first use Firefox... and none of my current emails work... so... might be SOL?? Thanks for the help!
Hi Tucsonjj,
Logging into Firefox Sync now requires a verification email to login to a new device. Access to the email address would be pretty vital. Apologies.
If you can find the email address , do you keep all your email? You could filter and find one of the emails to confirm which account it was.
Thanks, but it was an old MSN.com email I no longer have... guess I just rebuild... :-(