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Firefox crashes

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  • 2 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

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Firefox won't start. Not in safe mode. Stopped working after latest Win 10 update. Rolled back to restore point before update, still doesn't work. Crash reporter Info:

AdapterDeviceID: 0x1401 AdapterDriverVersion: 22.21.13.8205 AdapterSubsysID: 113810de AdapterVendorID: 0x10de Add-ons: smartinfowidget%40smart-ip.net:1.2.1-signed.1-signed,sam%40samfind.com:2.4.4,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:54.0.1,jid1-Ni8A2ixlGmYBiw%40jetpack:0.1.1-signed.1-signed,firebug%40software.joehewitt.com:2.0.19,jid1-F9UJ2thwoAm5gQ%40jetpack:1.3.2,followonsearch%40mozilla.com:0.9.1,shield-recipe-client%40mozilla.org:1.0.0,e10srollout%40mozilla.org:1.50,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.1,aushelper%40mozilla.org:2.0,screenshots%40mozilla.org:6.6.0 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 8006758400 AvailablePhysicalMemory: 4914556928 AvailableVirtualMemory: 3581153280 BIOS_Manufacturer: Alienware BlockedDllList: BreakpadReserveAddress: 61865984 BreakpadReserveSize: 67108864 BuildID: 20170628075643 CPUMicrocodeVersion: 0x1e ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1499974594 E10SCohort: disqualified-test EMCheckCompatibility: true Email: catriona97@aol.com FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1499278728 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1401, AdapterSubsysID: 113810de, AdapterDriverVersion: 22.21.13.8205 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0412, AdapterSubsysID2: 113810de, AdapterDriverVersion2: 20.19.15.4549FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 228 StackTraces: {"crash_info":{"address":"0xfffffffff0680000","crashing_thread":1,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"main_module":0,"modules":[{"base_addr":"0xdc0000","code_id":"5953D1F883000","debug_file":"firefox.pdb","debug_id":"1521E244CFC446AA8FBFFFACC16DD97E2","end_addr":"0xe43000","filename":"firefox.exe","version":"54.0.1.6388"},{"base_addr":"0xf3d0000","code_id":"5953D62E315c000","debug_file":"xul.pdb","debug_id":"3379EA5B45364BF79A2C01C04E9019AB2","end_addr":"0x1252c000","filename":"xul.dll","version":"54.0.1.6388"},{"base_addr":"0x54f70000","code_id":"02736B60500000","debug_file":"d2d1.pdb","debug_id":"1C75F7A7C307E4E3849F617A80B533611","end_addr":"0x55470000","filename":"d2d1.dll","version":"10.0.15063.483"},{"base_addr":"0x56750000","code_id":"6D139F6F84000","debug_file":"mscms.pdb","debug_id":"EE47FD2A76F649FA2AAF4669887C7C701","end_addr":"0x567d4000","filename":"mscms.dll","version":"10.0.15063.0"},{"base_addr":"0x5c0e0000","code_id":"590794271433000","debug_file":"nvwgf2um.pdb","debug_id":"DCABA159DC5341F0A4D0BE6097E1F04F1","end_addr":"0x5d513000","filename":"nvwgf2um.dll","version":"22.21.13.8205"},{"base_addr":"0x5d6e0000","code_id":"9E5F269F59000","debug_file":"MMDevAPI.pdb","debug_id":"EED3EB5C914EAD4C89AAFB6DB701127E1","end_addr":"0x5d739000","filename":"MMDevAPI.dll","version":"10.0.15063.447"},{"base_addr":"0x5d740000","code_id":"BFA00AB9d7000","debug_file":"audioses.pdb","debug_id":"23BBDC69790731D7CF5B5FC2A1D56A851","end_addr":"0x5d817000","filename":"AudioSes.dll","version":"10.0.15063.447"},{"base_addr":"0x5f8e0000","code_id":"5909F90A16a000","debug_file":"nvspcap.pdb","debug_id":"F42CA83BA92D46FBBF6F9B3F6CD335F91","end_addr":"0x5fa4a000","filename":"nvspcap.dll","version":"3.6.0.74"},{"base_addr":"0x602b0000","code_id":"DE191A9C9000","debug_file":"avrt.pdb","debug_id":"C45BF75B1E79010F263C970CE71DAA781","end_addr":"0x602b9000","filename":"avrt.dll","version":"10.0.15063.0"},{"base_addr":"0x60570000","code_id":"B1AE24D3eb000","debug_file":"dcomp.pdb","debug_id":"C65FBE0A870F82DF7891C9659A36B3B01","end_addr":"0x6065b000","filename":"dcomp.dll","version":"10.0.15063.483"},{"base_addr":"0x60d50000","code_id":"A262711643000","debug_file":"DataExchange.pdb","debug_id":"97A92AC910A0F54C8173828C5202AEB11","end_addr":"0x60d93000","filename":"dataexchange.dll","version":"10.0.15063.0"},{"base_addr":"0x60f90000","code_id":"5907912Eb9000","debug_file":"nvldumd.pdb","debug_id":"4C58737AEFFB445D9050C8CED371EB591","end_addr":"0x61049000","filename":"nvldumd.dll","version":"22.21.13.8205"},{"base_addr":"0x614d0000","code_id":"1462C8CD6e000","debug_file":"twinapi.pdb","debug_id":"6D8C1815DEDDAAA29E54063E048C3FD91","end_addr":"0x6153e000","filename":"twinapi.dll","version":"10.0.15063.0"},{"base_addr":"0x62b40000","code_id":"0845F5CDc5000","debug_file":"Windows.UI.pdb","debug_id":"49742C445AC188B5C99EAABDDC52209D1","end_addr":"0x62c05000","filename":"Windows.UI.dll","version":"10.0.15063.483"},{"base_addr":"0x62c10000","code_id":"5953CA4F68000","debug_file":"nssckbi.pdb","debug_id":"5E5FD1BF472C445994097E4333F917571","end_addr":"0x62c78000","filename":"nssckbi.dll","version":"54.0.1.6388"},{"base_addr":"0x63c40000","code_id":"83DD98FE2f000","debug_file":"XmlLite.pdb","debug_id":"2AB509691D1F7BE051DD39B365872D341","end_addr":"0x63c6f000","filename":"xmllite.dll","version":"10.0.15063.0"},{"base_addr":"0x63c70000","code_id":"5953CA6155000","debug_file":"freebl3.pdb","debug_id":"A0C96C09284442418C004431A0E038F81","end_addr":"0x63cc5000","filename":"freebl3.dll","version":"54.0.1.6388"},{"base_addr":"0x63cd0000","code_id":"5953CA4B19000","debug_file":"nssdbm3.pdb","debug_id":"FF0A2E82E783428781924873F7C70EF91","end_addr":"0x63ce9000","filename":"nssdbm3.dll","version":"54.0.1.6388"},{"base_addr":"0x63cf0000","code_id":"5953D1F3b0000","debug_file":"lgpllibs.pdb","debug_id":"6404EE159958469F875FF4D2328228802","end_addr":"0x63da0000","filename":"lgpllibs.dll","version":"54.0.1.6388"},{"base_addr":"0x63da0000","code_id":"5953D1F812f000","debug_file":"nss3.pdb","debug_id":"19FA203858144F548D7D427C83B377592","end_addr":"0x63ecf000","filename":"nss3.dll","version":"54.0.1.6388"},{"base_addr":"0x645a0000","code_id":"994D6E1A252000","debug_file":"d3d11.pdb","debug_id":"7D2491768CF4799B33CB20AD1DBC40851","end_addr":"0x647f2000","filename":"d3d11.dll","version":"10.0.15063.0"},{"base_addr":"0x68aa0000","code_id":"5953CA4E26000","debug_file":"softokn3.pdb","debug_id":"1969A7A498354DFDAC45E4EDE78C05ED1","end_addr":"0x68ac6000","filename":"softokn3.dll","version":"54.0.1.6388"},{"base_addr":"0x68ad0000","code_id":"57999B063000","debug_file":"api-ms-win-crt-locale-l1-1-0.pdb","debug_id":"F39F756FE28A4E03BFC9660327900A1F1","end_addr":"0x68ad3000","filename":"api-ms-win-crt-locale-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x68ae0000","code_id":"57999AF55000","debug_file":"api-ms-win-crt-multibyte-l1-1-0.pdb","debug_id":"17313201382F443189CC768799F252411","end_addr":"0x68ae5000","filename":"api-ms-win-crt-multibyte-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x68af0000","code_id":"57999B113000","debug_file":"api-ms-win-crt-utility-l1-1-0.pdb","debug_id":"22B37FB2FAC640F5B539D1B29E0BC2871","end_addr":"0x68af3000","filename":"api-ms-win-crt-utility-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x68b00000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-time-l1-1-0.pdb","debug_id":"1B3A0397DB6E4F7E9D851D2B967463341","end_addr":"0x68b03000","filename":"api-ms-win-crt-time-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x68b70000","code_id":"57999B0A3000","debug_file":"api-ms-win-crt-environment-l1-1-0.pdb","debug_id":"B3937AEAEC8947CDBD29AA2B3D9A37A11","end_addr":"0x68b73000","filename":"api-ms-win-crt-environment-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x68b80000","code_id":"5955F88E32000","debug_file":"iseguard32.pdb","debug_id":"0B480A0E26BB4C6DB1B9E5B6E577416B1","end_addr":"0x68bb2000","filename":"IseGuard32.dll","version":"1.2.28285.88"},{"base_addr":"0x69e70000","code_id":"FB05493B227000","debug_file":"CoreUIComponents.pdb","debug_id":"B374329C85B173B6E2970ED31FE3B93D1","end_addr":"0x6a097000","filename":"CoreUIComponents.dll","version":"10.0.15063.483"},{"base_addr":"0x6aea0000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-filesystem-l1-1-0.pdb","debug_id":"07F2A54978C94EBAB6CB51D32BA091331","end_addr":"0x6aea3000","filename":"api-ms-win-crt-filesystem-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x6aeb0000","code_id":"579994CE5000","debug_file":"api-ms-win-crt-math-l1-1-0.pdb","debug_id":"84093D8426424C34854A4350B952EA0F1","end_addr":"0x6aeb5000","filename":"api-ms-win-crt-math-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x6aec0000","code_id":"F2656D0D254000","debug_file":"AcGenral.pdb","debug_id":"22C15257F448D7C210DE4EE8B75ECAE51","end_addr":"0x6b114000","filename":"AcGenral.dll","version":"10.0.15063.0"},{"base_addr":"0x6b140000","code_id":"256FDF108a000","debug_file":"dxgi.pdb","debug_id":"D4EF25F7BED5FD22376C0D0F559D3E321","end_addr":"0x6b1ca000","filename":"dxgi.dll","version":"10.0.15063.0"},{"base_addr":"0x6b1d0000","code_id":"BFCCD8E28f000","debug_file":"CoreMessaging.pdb","debug_id":"B54ECBA8CC72C5743E31441DA35735AC1","end_addr":"0x6b25f000","filename":"CoreMessaging.dll","version":"10.0.15063.483"},{"base_addr":"0x6b4c0000","code_id":"CFC381C467000","debug_file":"TextInputFramework.pdb","debug_id":"BE30CD4E32C819AE12D85D2C55FDF0CC1","end_addr":"0x6b527000","filename":"TextInputFramework.dll","version":"10.0.15063.0"},{"base_addr":"0x6b530000","code_id":"579994CE4000","debug_file":"api-ms-win-crt-convert-l1-1-0.pdb","debug_id":"F5AC01CDCD874A8780A5C388AC509E2E1","end_addr":"0x6b534000","filename":"api-ms-win-crt-convert-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x6b540000","code_id":"57999AEA4000","debug_file":"api-ms-win-crt-stdio-l1-1-0.pdb","debug_id":"BB9697E1D33B4813ABD08BC1933D65D61","end_addr":"0x6b544000","filename":"api-ms-win-crt-stdio-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x6b550000","code_id":"575A4B856d000","debug_file":"msvcp140.i386.pdb","debug_id":"DF945F8E508C40999A41FE041C8F1ADF1","end_addr":"0x6b5bd000","f

Firefox won't start. Not in safe mode. Stopped working after latest Win 10 update. Rolled back to restore point before update, still doesn't work. Crash reporter Info: AdapterDeviceID: 0x1401 AdapterDriverVersion: 22.21.13.8205 AdapterSubsysID: 113810de AdapterVendorID: 0x10de Add-ons: smartinfowidget%40smart-ip.net:1.2.1-signed.1-signed,sam%40samfind.com:2.4.4,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:54.0.1,jid1-Ni8A2ixlGmYBiw%40jetpack:0.1.1-signed.1-signed,firebug%40software.joehewitt.com:2.0.19,jid1-F9UJ2thwoAm5gQ%40jetpack:1.3.2,followonsearch%40mozilla.com:0.9.1,shield-recipe-client%40mozilla.org:1.0.0,e10srollout%40mozilla.org:1.50,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.1,aushelper%40mozilla.org:2.0,screenshots%40mozilla.org:6.6.0 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 8006758400 AvailablePhysicalMemory: 4914556928 AvailableVirtualMemory: 3581153280 BIOS_Manufacturer: Alienware BlockedDllList: BreakpadReserveAddress: 61865984 BreakpadReserveSize: 67108864 BuildID: 20170628075643 CPUMicrocodeVersion: 0x1e ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1499974594 E10SCohort: disqualified-test EMCheckCompatibility: true Email: catriona97@aol.com FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1499278728 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1401, AdapterSubsysID: 113810de, AdapterDriverVersion: 22.21.13.8205 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0412, AdapterSubsysID2: 113810de, AdapterDriverVersion2: 20.19.15.4549FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 228 StackTraces: {"crash_info":{"address":"0xfffffffff0680000","crashing_thread":1,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"main_module":0,"modules":[{"base_addr":"0xdc0000","code_id":"5953D1F883000","debug_file":"firefox.pdb","debug_id":"1521E244CFC446AA8FBFFFACC16DD97E2","end_addr":"0xe43000","filename":"firefox.exe","version":"54.0.1.6388"},{"base_addr":"0xf3d0000","code_id":"5953D62E315c000","debug_file":"xul.pdb","debug_id":"3379EA5B45364BF79A2C01C04E9019AB2","end_addr":"0x1252c000","filename":"xul.dll","version":"54.0.1.6388"},{"base_addr":"0x54f70000","code_id":"02736B60500000","debug_file":"d2d1.pdb","debug_id":"1C75F7A7C307E4E3849F617A80B533611","end_addr":"0x55470000","filename":"d2d1.dll","version":"10.0.15063.483"},{"base_addr":"0x56750000","code_id":"6D139F6F84000","debug_file":"mscms.pdb","debug_id":"EE47FD2A76F649FA2AAF4669887C7C701","end_addr":"0x567d4000","filename":"mscms.dll","version":"10.0.15063.0"},{"base_addr":"0x5c0e0000","code_id":"590794271433000","debug_file":"nvwgf2um.pdb","debug_id":"DCABA159DC5341F0A4D0BE6097E1F04F1","end_addr":"0x5d513000","filename":"nvwgf2um.dll","version":"22.21.13.8205"},{"base_addr":"0x5d6e0000","code_id":"9E5F269F59000","debug_file":"MMDevAPI.pdb","debug_id":"EED3EB5C914EAD4C89AAFB6DB701127E1","end_addr":"0x5d739000","filename":"MMDevAPI.dll","version":"10.0.15063.447"},{"base_addr":"0x5d740000","code_id":"BFA00AB9d7000","debug_file":"audioses.pdb","debug_id":"23BBDC69790731D7CF5B5FC2A1D56A851","end_addr":"0x5d817000","filename":"AudioSes.dll","version":"10.0.15063.447"},{"base_addr":"0x5f8e0000","code_id":"5909F90A16a000","debug_file":"nvspcap.pdb","debug_id":"F42CA83BA92D46FBBF6F9B3F6CD335F91","end_addr":"0x5fa4a000","filename":"nvspcap.dll","version":"3.6.0.74"},{"base_addr":"0x602b0000","code_id":"DE191A9C9000","debug_file":"avrt.pdb","debug_id":"C45BF75B1E79010F263C970CE71DAA781","end_addr":"0x602b9000","filename":"avrt.dll","version":"10.0.15063.0"},{"base_addr":"0x60570000","code_id":"B1AE24D3eb000","debug_file":"dcomp.pdb","debug_id":"C65FBE0A870F82DF7891C9659A36B3B01","end_addr":"0x6065b000","filename":"dcomp.dll","version":"10.0.15063.483"},{"base_addr":"0x60d50000","code_id":"A262711643000","debug_file":"DataExchange.pdb","debug_id":"97A92AC910A0F54C8173828C5202AEB11","end_addr":"0x60d93000","filename":"dataexchange.dll","version":"10.0.15063.0"},{"base_addr":"0x60f90000","code_id":"5907912Eb9000","debug_file":"nvldumd.pdb","debug_id":"4C58737AEFFB445D9050C8CED371EB591","end_addr":"0x61049000","filename":"nvldumd.dll","version":"22.21.13.8205"},{"base_addr":"0x614d0000","code_id":"1462C8CD6e000","debug_file":"twinapi.pdb","debug_id":"6D8C1815DEDDAAA29E54063E048C3FD91","end_addr":"0x6153e000","filename":"twinapi.dll","version":"10.0.15063.0"},{"base_addr":"0x62b40000","code_id":"0845F5CDc5000","debug_file":"Windows.UI.pdb","debug_id":"49742C445AC188B5C99EAABDDC52209D1","end_addr":"0x62c05000","filename":"Windows.UI.dll","version":"10.0.15063.483"},{"base_addr":"0x62c10000","code_id":"5953CA4F68000","debug_file":"nssckbi.pdb","debug_id":"5E5FD1BF472C445994097E4333F917571","end_addr":"0x62c78000","filename":"nssckbi.dll","version":"54.0.1.6388"},{"base_addr":"0x63c40000","code_id":"83DD98FE2f000","debug_file":"XmlLite.pdb","debug_id":"2AB509691D1F7BE051DD39B365872D341","end_addr":"0x63c6f000","filename":"xmllite.dll","version":"10.0.15063.0"},{"base_addr":"0x63c70000","code_id":"5953CA6155000","debug_file":"freebl3.pdb","debug_id":"A0C96C09284442418C004431A0E038F81","end_addr":"0x63cc5000","filename":"freebl3.dll","version":"54.0.1.6388"},{"base_addr":"0x63cd0000","code_id":"5953CA4B19000","debug_file":"nssdbm3.pdb","debug_id":"FF0A2E82E783428781924873F7C70EF91","end_addr":"0x63ce9000","filename":"nssdbm3.dll","version":"54.0.1.6388"},{"base_addr":"0x63cf0000","code_id":"5953D1F3b0000","debug_file":"lgpllibs.pdb","debug_id":"6404EE159958469F875FF4D2328228802","end_addr":"0x63da0000","filename":"lgpllibs.dll","version":"54.0.1.6388"},{"base_addr":"0x63da0000","code_id":"5953D1F812f000","debug_file":"nss3.pdb","debug_id":"19FA203858144F548D7D427C83B377592","end_addr":"0x63ecf000","filename":"nss3.dll","version":"54.0.1.6388"},{"base_addr":"0x645a0000","code_id":"994D6E1A252000","debug_file":"d3d11.pdb","debug_id":"7D2491768CF4799B33CB20AD1DBC40851","end_addr":"0x647f2000","filename":"d3d11.dll","version":"10.0.15063.0"},{"base_addr":"0x68aa0000","code_id":"5953CA4E26000","debug_file":"softokn3.pdb","debug_id":"1969A7A498354DFDAC45E4EDE78C05ED1","end_addr":"0x68ac6000","filename":"softokn3.dll","version":"54.0.1.6388"},{"base_addr":"0x68ad0000","code_id":"57999B063000","debug_file":"api-ms-win-crt-locale-l1-1-0.pdb","debug_id":"F39F756FE28A4E03BFC9660327900A1F1","end_addr":"0x68ad3000","filename":"api-ms-win-crt-locale-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x68ae0000","code_id":"57999AF55000","debug_file":"api-ms-win-crt-multibyte-l1-1-0.pdb","debug_id":"17313201382F443189CC768799F252411","end_addr":"0x68ae5000","filename":"api-ms-win-crt-multibyte-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