Can't send email messages and my provider is Centurylink and I can use their webmail but when using Thunderbird they don't go through and problem just started
I can't send email through Thunderbird and the problem just started on 9/4/17. Up til then everything was fine. My ISP is centurylink and I can go on their webmail and send just fine, but not from Thunderbird. Its weird cause I sent test emails to my work address from home and all went through. But when i tried sending emails to my sons ( Nev and Oregon) they have not received any of them. Sent 10 or 12 test emails and none received. There are no error messages, and they show up in the "Sent" folder but they are not going through. They do NOT show up in the Centurylink webmail "Sent" folder so they are not making it that far. The ISP I am sending them to my sons are yahoo and hotmail. I can send them through a gmail account but not from Thunderbird. I spent an hour online with Centurylink and they can find no problem...and given I can send through their webmail I tend to agree its a Thunderbird issue. I have checked and re-checked the incoming and outgoing server settings and they are as Thunderbird and Centurylink specify. I tried turning off my firewall and no luck. What is going on?
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In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
See the info below. Also, I use MacAfee Security Center for my anti-virus and firewall, and the Version is 16.0.1.
I started Thunderbird in safe mode but no success in sending emails. Although I did send one last night to a friend and they received it.
Application Basics
Name: Thunderbird Version: 52.3.0 User Agent: Mozilla/5.0 (Windows NT 10.0; rv:52.0) Gecko/20100101 Thunderbird/52.3.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20170815040357 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account7:
INCOMING: account7, , (pop3) pop.centurylink.net:995, SSL, passwordCleartext
OUTGOING: , smtp.centurylink.net:587, alwaysSTARTTLS, passwordCleartext, true
account8:
INCOMING: account8, , (pop3) pop3.live.com:995, SSL, passwordCleartext
OUTGOING: , smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-892e3c39-ee5c-45cb-b60d-fcd172160311 (3/11/2016) https://crash-stats.mozilla.com/report/index/bp-72555b27-1c6b-4d68-b029-a5a142141123 (11/23/2014) https://crash-stats.mozilla.com/report/index/bp-9e3ba79e-4fd6-4147-a946-03a322140923 (9/23/2014) https://crash-stats.mozilla.com/report/index/bp-49e4ec47-c9bc-401c-84c6-556272140425 (4/25/2014) https://crash-stats.mozilla.com/report/index/bp-b9572ec7-b627-4f9f-8c62-d18db2140422 (4/22/2014)
Extensions
Lightning, 5.4.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
McAfee Anti-Spam Thunderbird Extension, 3.0, true, msktbird@mcafee.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 52.3.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 14
gfx.blacklist.suggested-driver-version: 257.21
gfx.direct3d.last_used_feature_level_idx: 1
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 2ebfb566-6231-449a-b637-4c73e51a1d6
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1504671473
places.history.expiration.transient_current_max_pages: 122334
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
security.sandbox.content.tempDirSuffix: {95173d02-9d2b-430e-bf55-c29979e7ea49}
Graphics
GPU #1
Description: NVIDIA GeForce 8600 GT
Vendor ID: 0x10de
Device ID: 0x0402
RAM: 256
Drivers: nvd3dum nvwgf2um,nvwgf2um
Driver Version: 21.21.13.4201
Driver Date: 11-14-2016
Features
Direct2D: false
DirectWrite: true (10.0.15063.413)
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8600 GT Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.5
3.28.5
NSS Util
3.28.5
3.28.5
NSS SSL
3.28.5
3.28.5
NSS S/MIME
3.28.5
3.28.5
There have been other reports here complaining about a similar issue with Centurylink. https://support.mozilla.org/en-US/questions/1174317
Wait for three days until you get the bounce error message and post the error code. It seem Centurylink have screwed up their server configuration, so that messages from the Centurylink SMTP server are rejected by SMTP servers from other email providers.
It doesn't solve my issue but I understand the situation. In reading of others with this issue I got the same line from Centurylink....it must be your client cause our webmail works. The only difference is I'm not getting any error messages or bouncebacks. Nothing has shown up as undeliverable and if I check my Sent folder in TB there sits my email just like it has been sent. Guess I'll wait and see for a few days.
Ok so centurylink works sometimes and sometimes not. But here is a copy of an error message i just received upon trying to reply to an email.
"An error occurred while sending mail: The mail server sent an incorrect greeting: 4.3.4 allocated resources exceeded."
Any idea what this means?
You really should ask Centurylink about the error. It's from their server.