Firefox crashes
Been using Firefox for years, today it refuses to open and just keeps giving a crash report everytime I try. Did try a fresh install today but still get the crash screen?
Have attached what I believe to be the crash report.
Giải pháp được chọn
I have managed to solve this problem, it appears that when I ran Malwarebytes free scan this morning, it updated and installed a free 14 day trial of the FULL program. After removing Malwarebytes the problem was solved and I was back to being able to run Firefox again, so looks like there is a conflict somewhere.
UPDATE: I should just mention that it was the "14 day free trial" of the extra features that was causing my problem, I reinstalled Malwarebytes but deselected the free trial in my settings and it's fine again. I like to use Malwarebytes for the odd scan as it does seem to find bugs that other scans miss so pleased that I can still use it alongside Firefox.
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.
Giải pháp được chọn
I have managed to solve this problem, it appears that when I ran Malwarebytes free scan this morning, it updated and installed a free 14 day trial of the FULL program. After removing Malwarebytes the problem was solved and I was back to being able to run Firefox again, so looks like there is a conflict somewhere.
UPDATE: I should just mention that it was the "14 day free trial" of the extra features that was causing my problem, I reinstalled Malwarebytes but deselected the free trial in my settings and it's fine again. I like to use Malwarebytes for the odd scan as it does seem to find bugs that other scans miss so pleased that I can still use it alongside Firefox.
Được chỉnh sửa bởi waynese vào
That was very good work. Well done. Please flag your last post as Solved Problem so others will know.
I should just mention that it was the "14 day free trial" of the extra features that was causing my problem, I reinstalled Malwarebytes but deselected the free trial in my settings and it's fine again. I like to use Malwarebytes for the odd scan as it does seem to find bugs that other scans miss so pleased that I can still use it alongside Firefox.
Contact their support and let them know.