Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

A nightmare software piggy-backed when trying to load a video player. ALL tabs open to the software. I'll stop using Mozilla if you cannot help.

  • 8 trả lời
  • 1 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi SueWitch

more options

If you cannot help, I'll have to uninstall Mozilla permanently and stop using it. I tried to download a video player and a 'speed' software piggy-backed onto my system. The player did NOT work and the piggybacked software will NOT uninstall or be erased. I've changed every setting in Mozilla I can find or think of. This nightmare keeps loading onto EVERY new tab I open. It includes tracking features. I even downloaded a new copy of Mozilla and this &R%*&#$)%*W keeps loading as the page for every new tab even in the NEW Mozilla download. If you cannot help; I have to stop using your software permanently. I hope to NEVER see these people again on a computer. I've gone through all your helps and nothing kills this beast from showing up. http://search.heasyspeedtest.co/?uid=1fff30ac-1797-4651-ba5f-c345d6e77d4e&uc=20171113&ap=appfocus1&source=d-lp0&page=newtab&implementation_id=speedtest_4.0.17#

If you cannot help, I'll have to uninstall Mozilla permanently and stop using it. I tried to download a video player and a 'speed' software piggy-backed onto my system. The player did NOT work and the piggybacked software will NOT uninstall or be erased. I've changed every setting in Mozilla I can find or think of. This nightmare keeps loading onto EVERY new tab I open. It includes tracking features. I even downloaded a new copy of Mozilla and this &R%*&#$)%*W keeps loading as the page for every new tab even in the NEW Mozilla download. If you cannot help; I have to stop using your software permanently. I hope to NEVER see these people again on a computer. I've gone through all your helps and nothing kills this beast from showing up. http://search.heasyspeedtest.co/?uid=1fff30ac-1797-4651-ba5f-c345d6e77d4e&uc=20171113&ap=appfocus1&source=d-lp0&page=newtab&implementation_id=speedtest_4.0.17#

Giải pháp được chọn

If your OS is Windows you may like to install this tiny program. It works in the background and unchecks any add-on pups that try to install when you download any programs or updates. I've been using it for years and it has stopped 5 things that I missed unchecking while updating Skype of all things.

https://unchecky.com/

Đọc câu trả lời này trong ngữ cảnh 👍 1

Tất cả các câu trả lời (8)

more options

hello, this sounds like a problem possibly caused by adware on your pc.

  1. please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
  2. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
  3. finally, run a full scan of your system with different security tools like the https://www.malwarebytes.com/ free version of malwarebytes] & adwcleaner, which are specialised in adware and browser hijackers.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

more options

Anyone alive out there? Or, do I need to stop using Mozilla. I'm on this from the 'evil E' because Mozilla has become such a nightmare.

more options

have you already followed all those suggestions?

more options
more options

I've tried most of that but, not all yet. I'll go try the things I've not already tried yet. Warn others about 'free video viewers'. They're NOT 'free'.

more options

Also never download Codecs if asked to. Most of the time you do not need them. If do need codecs they can be found in the free VLC program (video Player, will play anything). https://www.videolan.org/vlc/download-windows.html and if actually need more K-Lite Codec Pack https://fileforum.betanews.com/detail/KLite-Codec-Pack-Standard/1094057842/2

Được chỉnh sửa bởi Shadow110 vào

more options

Search.heasyspeedtest.co is a browser hijacker that is bundled with other free software that you download off of the Internet. When installed this browser hijacker it will set the homepage and search engine for your web browser to http://search.heasyspeedtest.co and http://query.heasyspeedtest.co.

Found the above at the link you sent. I'm going through the steps as soon as the MALWAREBYTES loads.

more options

Giải pháp được chọn

If your OS is Windows you may like to install this tiny program. It works in the background and unchecks any add-on pups that try to install when you download any programs or updates. I've been using it for years and it has stopped 5 things that I missed unchecking while updating Skype of all things.

https://unchecky.com/