Firefox will not open useable link
This is a tough one. I am a FedEx.com user and my email is with Outlook. I also use Firefox (newest) and am on Windows 10. I can no longer open a link which arrives in my mailbox from FedEx with Firefox. It has worked for years but I was told Java no longer works with FF and I must use IE or Chrome. Now my problem is that I do not want to use Chrome on a full time basis - is there any way to open just those FedEx links in Chrome and still use FF as my default? I had FedEx remote to my computer to see what the problem was and why it would no open. I have attached an image of what shows when I open the link in FF but I cannot forward it nor copy it nor do anything with it. They said if I cleared FF of total cache, cookies etc it would be ok. I did this but it still does not work. Please - I need some help.
Tất cả các câu trả lời (7)
Hi terri232, I'm very puzzled by your screenshot. It's as though part of the page display is completely out of its proper location, semi-fullscreened or... ??
I started in safe mode and it works so what should I try next?
Firefox's Safe Mode:
(1) Disables all extensions -- some content blockers might be relevant, but that shouldn't create a hacked up display.
(2) Disables hardware acceleration -- this works around incompatibilities between Firefox and your graphics card/chipset driver software.
You can try disabling hardware acceleration and running Firefox in "normal mode." Please see this article: Firefox's performance settings. You probably have to exit and restart Firefox before the change takes effect. Any difference?
See also: Upgrade your graphics drivers to use hardware acceleration and WebGL.
Được chỉnh sửa bởi jscher2000 - Support Volunteer vào
The screenshot is what it looks like - exactly and I cannot open any links on it. To be honest, I have tried Chrome too and the same thing happened. BUT I think I have isolated the culprit to be Last Pass as every time I turn off, the link to FedEx works. But this to me is very strange - am in touch with LP but can't figure this out.
Any info would be appreciated since I have discovered that when I disable Last Pass, I no longer have this problem. BUT I need LP!
I have contacted LP - they can't find the answer!
uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/
TEST.
Create a New Profile : https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Please let us know if this solved your issue or if need further assistance.