Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox gives me a "sorry we crashed" screen EVERY single time I shut it off and has since Oct 2016; now it is interfering with the shutdown proceedure

  • 2 trả lời
  • 1 gặp vấn đề này
  • 24 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

more options

I get a "sorry we crashed" screen EVERY time I shut off Firefox and have since Oct 2016. I send a crash report every time. Now this screen is interfering with my computer's shut down sequence. After I turn off all my programs and documents, tell the computer to shut down and wait for a "Shutting down" screen to come up (this part is Windows) and I leave the computer, THEN the Firefox Crash report screen pops up and halts the shutdown process. Yesterday the computer stayed on an additional 7 hours. When I click on the "quit Firefox" button on the crash report screen, it goes away and I get a normal Windows screen.

But, EVERY single time for more than a year a a half? When I send in a report every single time? Help!

I get a "sorry we crashed" screen EVERY time I shut off Firefox and have since Oct 2016. I send a crash report every time. Now this screen is interfering with my computer's shut down sequence. After I turn off all my programs and documents, tell the computer to shut down and wait for a "Shutting down" screen to come up (this part is Windows) and I leave the computer, THEN the Firefox Crash report screen pops up and halts the shutdown process. Yesterday the computer stayed on an additional 7 hours. When I click on the "quit Firefox" button on the crash report screen, it goes away and I get a normal Windows screen. But, EVERY single time for more than a year a a half? When I send in a report every single time? Help!

Tất cả các câu trả lời (2)

more options

Please include the bp- portion of the crash as per instructions. Need no more than 5. Thank You.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).

Let the browser run 5 - 10 minutes. Then shut it down via Menu > File > Exit. Is the problem still there?