Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Video and graphics give me error message - cannot play video

more options

Visiting websites that have video and or graphics, they will not load. Video error says "this video cannot be played-error230000. All text on the site is normal. Some site which should include pictures give me a black area or just plain blank space. Been using Firefox for many years and this just started after the last few upgrades by Firefox. Latest version of Firefox and Windows 10.

Lynn

Visiting websites that have video and or graphics, they will not load. Video error says "this video cannot be played-error230000. All text on the site is normal. Some site which should include pictures give me a black area or just plain blank space. Been using Firefox for many years and this just started after the last few upgrades by Firefox. Latest version of Firefox and Windows 10. Lynn

Giải pháp được chọn

Hi Lynn, could you check the HTML5 test page on YouTube to confirm that your Firefox has the first 5 (or all 6) capabilities:

https://www.youtube.com/html5

If any of the first 5 boxes are red, please see: Fix video and audio problems on Firefox for Windows N editions.

For embedded videos, another potential factor is content blockers. Firefox's Tracking Protection feature and extensions that counter ads and tracking may break websites that weren't built to operate normally without the blocked components.

Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: What happened to Tracking Protection?.

Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.

Any improvement so far?

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (1)

more options

Giải pháp được chọn

Hi Lynn, could you check the HTML5 test page on YouTube to confirm that your Firefox has the first 5 (or all 6) capabilities:

https://www.youtube.com/html5

If any of the first 5 boxes are red, please see: Fix video and audio problems on Firefox for Windows N editions.

For embedded videos, another potential factor is content blockers. Firefox's Tracking Protection feature and extensions that counter ads and tracking may break websites that weren't built to operate normally without the blocked components.

Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: What happened to Tracking Protection?.

Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.

Any improvement so far?