Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Youtube won't load videos.

  • 8 trả lời
  • 3 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi McCoy

more options

When trying to play videos using Firefox, I get an error on YouTube saying "Your browser does not recognize any of the video formats available". I get this for about 50% of videos I try to play. This also happens to be after a clean installation of windows onto an SSD, where it was working prior to the new SSD. Things I've tried: -Restarting Firefox in safe mode without add-ons (Failed) -Turning off Hardware Acceleration (Failed) -Reinstalling Firefox completely (Failed) -Getting Adobe Flash player (Failed) -Using Google Chrome to play the same video (Passed, Chrome will play anything, Firefox will not) I'm running out of ideas to try and seriously need help, as it's bothering me that nothing's working!

When trying to play videos using Firefox, I get an error on YouTube saying "Your browser does not recognize any of the video formats available". I get this for about 50% of videos I try to play. This also happens to be after a clean installation of windows onto an SSD, where it was working prior to the new SSD. Things I've tried: -Restarting Firefox in safe mode without add-ons (Failed) -Turning off Hardware Acceleration (Failed) -Reinstalling Firefox completely (Failed) -Getting Adobe Flash player (Failed) -Using Google Chrome to play the same video (Passed, Chrome will play anything, Firefox will not) I'm running out of ideas to try and seriously need help, as it's bothering me that nothing's working!

Giải pháp được chọn

Hello SnowLily,

Should none of the above solve the problem : maybe you could consider switching to the (stable) regular release Firefox version, which is now 65.0.

In other threads (like on reddit) I noticed that making that switch is what did the trick for others - worth a try .....

Đọc câu trả lời này trong ngữ cảnh 👍 1

Tất cả các câu trả lời (8)

more options

Link to the video problem in question? And have you tried it in safe mode?

Được chỉnh sửa bởi WestEnd vào

more options

I have tried Safe Mode already, it didn't work. If I understand what you're asking for a link to, there's a screenshot of the issue.

more options

Is this with all YouTube links? What about other websites?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

FredMcD said

Is this with all YouTube links? What about other websites? Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Using safe mode does not fix the issue, and it isn't just YouTube, Twitch.tv, the live streaming site's screen is gray instead of showing the video.

more options

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

Giải pháp được chọn

Hello SnowLily,

Should none of the above solve the problem : maybe you could consider switching to the (stable) regular release Firefox version, which is now 65.0.

In other threads (like on reddit) I noticed that making that switch is what did the trick for others - worth a try .....

more options

McCoy said

Hello SnowLily, Should none of the above solve the problem : maybe you could consider switching to the (stable) regular release Firefox version, which is now 65.0. In other threads (like on reddit) I noticed that making that switch is what did the trick for others - worth a try .....

That definitely was it, wow I wouldn't have guessed that, thank you so much! <3

more options

SnowLily said

That definitely was it, wow I wouldn't have guessed that, thank you so much! <3

My pleasure, SnowLily - I'm glad you got things working again  !