Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Since WIN 10 upgrade I can't use my keyboard to type in File Name box, must use touch screen keyboard instead. Microsoft can't find the solution. Anyone else?

  • 6 trả lời
  • 1 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi LoiS

more options

I've checked & my keyboard works EXCEPT to type in File Name box. Microsoft can't figure it out & this doesn't happen if I use Edge, only Firefox & Chrome. Have uninstalled & reinstalled WIN 10 Update & tried and older Firefox, but it still happens. If I want to attach a file to an email or otherwise select a file I either must scroll to it or use the onscreen "touch" keyboard. They suggested I ask here.

I've checked & my keyboard works EXCEPT to type in File Name box. Microsoft can't figure it out & this doesn't happen if I use Edge, only Firefox & Chrome. Have uninstalled & reinstalled WIN 10 Update & tried and older Firefox, but it still happens. If I want to attach a file to an email or otherwise select a file I either must scroll to it or use the onscreen "touch" keyboard. They suggested I ask here.

Tất cả các câu trả lời (6)

more options

Sometimes a file name box is read-only and you can't type in it. If you click the "Browse..." field then a file picker window should open where you can select the file. You can also try to drag a file and drop it on the input field.

more options

Actually I _can_ use the Browse. The file name box in the past let me type in a file name. Now if I try to type it turns into garbage. e.g. If I type: I'll it might say something like %uwx. We even checked with a different keyboard and the problem remains. My files are fairly extensive, so Browse can be a lot to wade through.

more options

You can't type in a file input element. If browsing takes too long then use drag and drop, that should work as a workaround.

more options

These work-arounds are just that, better than not at all, but not as good as it had been when I could type the name of the file sought.

I hesitate to mark it solved as it can be a large amount of files to wade through. Prior to this I could type the file name.

more options

It was suggested by the Microsoft (upper level) technician that I send a screenshot here of what's happening. Microsoft has pretty much tried everything short of working with my preferred choice of browser, Firefox, since the problem doesn't exist on Edge. I don't really care that Chrome also has the problem. I also have a large enough quantity of Downloads and Documents that scrolling is not really the answer.

If there's more information needed, please let me know. I'm only sending this in the hope it reveals information possibly related to a recent Mozilla/Firefox update since it's possible it came from that. It does _not_ seem to be from a Windows update.

more options

There are some new glitches to this story. Today I replaced my keyboard only to find the problems again don't happen on Edge, but on Firefox there now are two keys that don't work properly: the key that is both the number "two" & an "at" symbol and the key for a "question mark" and a "slash." For those two keys even the onscreen keyboard produces the same results.

  • For the number "two" & "at" I get "t" & "T"
  • For the "question mark" and "slash" I get "I" & "i"

The library where I work no longer tends to use Firefox because it has found reliability problems. I have long preferred Firefox for its Open Source and its dedication to privacy. Unfortunately these two keys _are_ fairly unavoidable and it looks like I will be switching reluctantly to Edge. I do hope the developers find out what is happening and let me know when I can return to a keyboard that functions properly as there seem to be no "work arounds" for non-functioning keys.