Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Messages going into Junk Mail folder that are not Junk.

  • 3 trả lời
  • 1 gặp vấn đề này
  • 15 lượt xem
  • Trả lời mới nhất được viết bởi christ1

more options

I have messages that are being put in the Junk Mail folder that are not junk mail. I don't know if Thunderbird is doing this or Specturm.

Spectrum has a "SPAM" folder which equates to the Junk Mail folder in Thunderbird. If I put an email in the Junk Mail folder and look on Spectrum it will be in the Spectrum SPAM folder. There are emails in the folder that do not have the Thunderbird Junk icon. I do not know if it is Spectrum or Thunderbird placing them in the folder. I have opened the Spectrum email on there web page, selected the emails in question, and checked the option that indicates it is not SPAM. The Spectrum application puts those emails into the Inbox.

I do not know if I need to do something in Thunderbird or Spectrum to resolve this problem. I would think that if the Thunderbird Junk icon is not associated with a message that Thunderbird is not the problem, but I don't know.

If I need to communicate with Spectrum let me know.

I have messages that are being put in the Junk Mail folder that are not junk mail. I don't know if Thunderbird is doing this or Specturm. Spectrum has a "SPAM" folder which equates to the Junk Mail folder in Thunderbird. If I put an email in the Junk Mail folder and look on Spectrum it will be in the Spectrum SPAM folder. There are emails in the folder that do not have the Thunderbird Junk icon. I do not know if it is Spectrum or Thunderbird placing them in the folder. I have opened the Spectrum email on there web page, selected the emails in question, and checked the option that indicates it is not SPAM. The Spectrum application puts those emails into the Inbox. I do not know if I need to do something in Thunderbird or Spectrum to resolve this problem. I would think that if the Thunderbird Junk icon is not associated with a message that Thunderbird is not the problem, but I don't know. If I need to communicate with Spectrum let me know.

Giải pháp được chọn

When your problem is fixed, can you mark the topic as 'Solved' please? Thank you.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (3)

more options

You'll need to train the Thunderbird spam filter for it to work properly. That means to mark messages as 'Junk' which are Junk, but haven't been classified as such, and marking false positives as 'Not Junk'.

Also see http://kb.mozillazine.org/Junk_Mail_Controls

There are emails in the folder that do not have the Thunderbird Junk icon.

The Junk icon would indicate that Thunderbird has classified a message as Junk.

more options

Thanks, I did not realize I could mark a message as Not Junk. When I looked at the message the only option was Junk. After receiving your response I found Message/Mark/Not Junk. That put the message in the Inbox. I had been looking for something like that.

more options

Giải pháp được chọn

When your problem is fixed, can you mark the topic as 'Solved' please? Thank you.