Does TB crash when you start in safe mode (hold Shift when launching)? If it doesn't, it may be because hardware acceleration (Options/General/Indexing) is enabled in normal mode (safe mode disables it). If it doesn't crash in safe mode, reply here for how to disable acceleration without running TB.

Hi:

ThundrBird Does Crash in Safe Mode.

Thanx

r

Open C:\Users\username\AppData\Roaming\Thunderbird\Crash Reports\submitted and post the last few crash IDs, e.g. bp-..... AppData is hidden by default.

Hi:

The Folder: C:\Users\username\AppData\Roaming\Thunderbird\Crash Reports\submitted

does not contain any recent crashes.

The Application App Crash View by NirSoft does:

Here is the last Crash:

Version=1 EventType=APPCRASH EventTime=132501168809482917 ReportType=2 Consent=1 ReportIdentifier=a8d6d8f1-290f-11eb-a6a8-685d43710f06 IntegratorReportIdentifier=a8d6d8f0-290f-11eb-a6a8-685d43710f06 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=thunderbird.exe Sig[1].Name=Application Version Sig[1].Value=78.4.1.7619 Sig[2].Name=Application Timestamp Sig[2].Value=5faae540 Sig[3].Name=Fault Module Name Sig[3].Value=nvd3d9wrapx.dll Sig[4].Name=Fault Module Version Sig[4].Value=25.21.14.2531 Sig[5].Name=Fault Module Timestamp Sig[5].Value=5cac7e66 Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=00000000000028bb DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=4105 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=5db4 DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=5db4eb31a74b8e0a30a6b0b3cd3b4b04 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=277b DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=277bde5b3a49471fa0486d3cb12b9d2d UI[2]=C:\Program Files\ThunderBird\thunderbird.exe UI[3]=Thunderbird has stopped working UI[4]=Windows can check online for a solution to the problem. UI[5]=Check online for a solution and close the program UI[6]=Check online for a solution later and close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files\ThunderBird\thunderbird.exe LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll LoadedModule[2]=C:\Windows\system32\kernel32.dll LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll LoadedModule[4]=C:\Program Files\ThunderBird\mozglue.dll LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll LoadedModule[6]=C:\Windows\system32\msvcrt.dll LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll LoadedModule[8]=C:\Windows\system32\RPCRT4.dll LoadedModule[9]=C:\Windows\system32\CRYPT32.dll LoadedModule[10]=C:\Windows\system32\MSASN1.dll LoadedModule[11]=C:\Windows\system32\VERSION.dll LoadedModule[12]=C:\Windows\system32\WINTRUST.dll LoadedModule[13]=C:\Windows\system32\dbghelp.dll LoadedModule[14]=C:\Program Files\ThunderBird\MSVCP140.dll LoadedModule[15]=C:\Program Files\ThunderBird\VCRUNTIME140.dll LoadedModule[16]=C:\Program Files\ThunderBird\api-ms-win-crt-runtime-l1-1-0.dll LoadedModule[17]=C:\Program Files\ThunderBird\ucrtbase.DLL LoadedModule[18]=C:\Program Files\ThunderBird\api-ms-win-core-localization-l1-2-0.dll LoadedModule[19]=C:\Program Files\ThunderBird\api-ms-win-core-processthreads-l1-1-1.dll LoadedModule[20]=C:\Program Files\ThunderBird\api-ms-win-core-file-l1-2-0.dll LoadedModule[21]=C:\Program Files\ThunderBird\api-ms-win-core-timezone-l1-1-0.dll LoadedModule[22]=C:\Program Files\ThunderBird\api-ms-win-core-file-l2-1-0.dll LoadedModule[23]=C:\Program Files\ThunderBird\api-ms-win-core-synch-l1-2-0.dll LoadedModule[24]=C:\Program Files\ThunderBird\api-ms-win-crt-string-l1-1-0.dll LoadedModule[25]=C:\Program Files\ThunderBird\api-ms-win-crt-heap-l1-1-0.dll LoadedModule[26]=C:\Program Files\ThunderBird\api-ms-win-crt-stdio-l1-1-0.dll LoadedModule[27]=C:\Program Files\ThunderBird\api-ms-win-crt-convert-l1-1-0.dll LoadedModule[28]=C:\Program Files\ThunderBird\api-ms-win-crt-locale-l1-1-0.dll LoadedModule[29]=C:\Program Files\ThunderBird\api-ms-win-crt-math-l1-1-0.dll LoadedModule[30]=C:\Program Files\ThunderBird\api-ms-win-crt-time-l1-1-0.dll LoadedModule[31]=C:\Program Files\ThunderBird\api-ms-win-crt-filesystem-l1-1-0.dll LoadedModule[32]=C:\Program Files\ThunderBird\api-ms-win-crt-environment-l1-1-0.dll LoadedModule[33]=C:\Program Files\ThunderBird\api-ms-win-crt-utility-l1-1-0.dll LoadedModule[34]=C:\Windows\system32\cryptbase.dll LoadedModule[35]=C:\Windows\system32\user32.dll LoadedModule[36]=C:\Windows\system32\GDI32.dll LoadedModule[37]=C:\Windows\system32\LPK.dll LoadedModule[38]=C:\Windows\system32\USP10.dll LoadedModule[39]=C:\Windows\system32\IMM32.DLL LoadedModule[40]=C:\Windows\system32\MSCTF.dll LoadedModule[41]=C:\Program Files\ThunderBird\ldap60.dll LoadedModule[42]=C:\Program Files\ThunderBird\api-ms-win-crt-multibyte-l1-1-0.dll LoadedModule[43]=C:\Program Files\ThunderBird\nss3.dll LoadedModule[44]=C:\Windows\system32\WINMM.dll LoadedModule[45]=C:\Windows\system32\WSOCK32.dll LoadedModule[46]=C:\Windows\system32\WS2_32.dll LoadedModule[47]=C:\Windows\system32\NSI.dll LoadedModule[48]=C:\Program Files\ThunderBird\prldap60.dll LoadedModule[49]=C:\Program Files\ThunderBird\lgpllibs.dll LoadedModule[50]=C:\Program Files\ThunderBird\xul.dll LoadedModule[51]=C:\Windows\system32\ole32.dll LoadedModule[52]=C:\Windows\system32\SHELL32.dll LoadedModule[53]=C:\Windows\system32\SHLWAPI.dll LoadedModule[54]=C:\Windows\system32\AVRT.dll LoadedModule[55]=C:\Windows\system32\d3d11.dll LoadedModule[56]=C:\Windows\system32\dxgi.dll LoadedModule[57]=C:\Windows\system32\dwmapi.dll LoadedModule[58]=C:\Windows\system32\IPHLPAPI.DLL LoadedModule[59]=C:\Windows\system32\WINNSI.DLL LoadedModule[60]=C:\Windows\system32\DNSAPI.dll LoadedModule[61]=C:\Windows\system32\UxTheme.dll LoadedModule[62]=C:\Windows\system32\SETUPAPI.dll LoadedModule[63]=C:\Windows\system32\CFGMGR32.dll LoadedModule[64]=C:\Windows\system32\OLEAUT32.dll LoadedModule[65]=C:\Windows\system32\DEVOBJ.dll LoadedModule[66]=C:\Windows\system32\WTSAPI32.dll LoadedModule[67]=C:\Windows\system32\dhcpcsvc.DLL LoadedModule[68]=C:\Windows\system32\USERENV.dll LoadedModule[69]=C:\Windows\system32\profapi.dll LoadedModule[70]=C:\Program Files\ThunderBird\D3DCOMPILER_47.dll LoadedModule[71]=C:\Windows\system32\ntmarta.dll LoadedModule[72]=C:\Windows\system32\WLDAP32.dll LoadedModule[73]=C:\Windows\system32\psapi.dll LoadedModule[74]=C:\Windows\system32\dwrite.dll LoadedModule[75]=C:\Windows\system32\CLBCatQ.DLL LoadedModule[76]=C:\Windows\System32\netprofm.dll LoadedModule[77]=C:\Windows\System32\nlaapi.dll LoadedModule[78]=C:\Windows\system32\napinsp.dll LoadedModule[79]=C:\Windows\system32\CRYPTSP.dll LoadedModule[80]=C:\Windows\system32\pnrpnsp.dll LoadedModule[81]=C:\Windows\System32\mswsock.dll LoadedModule[82]=C:\Windows\System32\winrnr.dll LoadedModule[83]=C:\Windows\system32\wshbth.dll LoadedModule[84]=C:\Windows\system32\rsaenh.dll LoadedModule[85]=C:\Windows\system32\RpcRtRemote.dll LoadedModule[86]=C:\Windows\System32\wshtcpip.dll LoadedModule[87]=C:\Windows\System32\npmproxy.dll LoadedModule[88]=C:\Windows\system32\dhcpcsvc6.DLL LoadedModule[89]=C:\Windows\system32\wbem\wbemprox.dll LoadedModule[90]=C:\Windows\system32\wbemcomn.dll LoadedModule[91]=C:\Windows\system32\wbem\wbemsvc.dll LoadedModule[92]=C:\Windows\system32\wbem\fastprox.dll LoadedModule[93]=C:\Windows\system32\NTDSAPI.dll LoadedModule[94]=C:\Windows\system32\nvumdshimx.dll LoadedModule[95]=C:\Program Files\NVIDIA Corporation\CoProcManager\detoured.dll LoadedModule[96]=C:\Program Files\NVIDIA Corporation\CoProcManager\nvd3d9wrapx.dll LoadedModule[97]=C:\Windows\system32\igd10iumd64.dll LoadedModule[98]=C:\Windows\system32\bcrypt.dll LoadedModule[99]=C:\Windows\system32\ncrypt.dll LoadedModule[100]=C:\Windows\system32\igdusc64.dll LoadedModule[101]=C:\Windows\system32\d2d1.dll LoadedModule[102]=C:\Windows\system32\XmlLite.dll LoadedModule[103]=C:\Windows\system32\mscms.dll LoadedModule[104]=C:\Program Files\ThunderBird\softokn3.dll LoadedModule[105]=C:\Program Files\ThunderBird\freebl3.dll LoadedModule[106]=C:\PROGRA~1\ThunderBird\nssckbi.dll LoadedModule[107]=C:\Windows\system32\WINSTA.dll LoadedModule[108]=C:\Windows\System32\Wpc.dll LoadedModule[109]=C:\Windows\System32\wevtapi.dll LoadedModule[110]=C:\Windows\system32\samcli.dll LoadedModule[111]=C:\Windows\system32\SAMLIB.dll LoadedModule[112]=C:\Windows\system32\netutils.dll LoadedModule[113]=C:\Windows\system32\imagehlp.dll LoadedModule[114]=C:\Windows\system32\bcryptprimitives.dll FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=Thunderbird AppPath=C:\Program Files\ThunderBird\thunderbird.exe

~~~~~~~~~~ End of Record

This was a duplicate post

The NirSoft report doesn't help much. If the Nvidia driver is the only cause of the crash, you may have to revert to an earlier version. Open Device Manager and roll back the driver.

dhraoi.allta,

Has your crashing stopped?

I am still crashing, up to v78.5.1

The issue began with the jump from v68x to v78x

The nvidia driver has been in place since April 2019, there are no updates from nvidia.

I was able to get ThunderBird to start by removing the nvidia driver, and it worked a couple of times after the nvidia driver was reinstalled; then the crashing resumed. It does not get past the PassWord Prompt.

The symptom presents the same as the previous FireFox issue with this driver identified above.

Still trying to determine the best course of action, other than replacing the computer without nvidia hardware.

It is my experience nVidia HardWare has a history of nuisance on systems not dedicated to gaming; I have added nVidia to my Black List for Business Systems.

r

> with the jump from v68x to v78x

That's key here. In v78 we enabled HWA (hardware acceleration, graphics) by default. I suspect Windows 7 systems are going to be more susceptible to problems.

Here is what I suggest - you mentioned you were able to start by disable the nvidia graphics - open tools > options > type accel > uncheck "Use hardware acceleration". Restart Thunderbird. You should then be able to reenable nvidia.

If that fails, your options are:

• totally disable nvdidia - thunderbird won't be any much faster with it
• use nvidia management software to disable nvidia graphics for just thunderbird (IIRC I was able to do that on one of my systems)
• update to windows 10 and/or newer graphics hardware - decent non-gamer graphics cards are quite affordable.

Wayne:

I was not able to disable the nvidia graphics, so I:

1. Removed the nVidia Driver 2. Started ThunderBird 3. UnChecked "Use hardware acceleration" 4. Installed the nVidia Driver

So far so good...

I am unable to change the Graphics HardWare as the System is a NoteBook.

As far as Windows 10, probably would have solved it all. However, I have been unable to UpDate this System as yet, due to exterior influences on my durational flow...

I appreciate your input and advice, which led me to the solution.

Thanx

r