Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Can not get Thunderbird to access my email account on Spectrum

  • 4 trả lời
  • 1 gặp vấn đề này
  • 5 lượt xem
  • Trả lời mới nhất được viết bởi HenricuzHotmail

more options

After hard drive failure I have not been able to get Thunderbird to access my email account. I can access it using WebMail without a problem but keep getting error messages while trying to get Thunderbird to work.

I'm working in the "Set up existing email address" section. Filled in my email address and password and after clicking on "continue" get reply: "Configuration found in Mozilla ISP data base"

It shows Protocall as: Incoming IMAP- Mobil.charter.net SSL And : outgoing SMTP: Mobil.charter.net SSL Also user name as my full mail address.

When I click on "Done" get yellow warning "Unable to log in at server, wrong configuration, user name or Password"

Make changes Spectrum help person suggested and now with servers in and out going set to "mail.twc.com" and ports as incoming "993" out going "587"  I tried "RE-test"

Error message is now "Thunderbird failed to find the settings for your email account!"

After hard drive failure I have not been able to get Thunderbird to access my email account. I can access it using WebMail without a problem but keep getting error messages while trying to get Thunderbird to work. I'm working in the "Set up existing email address" section. Filled in my email address and password and after clicking on "continue" get reply: "Configuration found in Mozilla ISP data base" It shows Protocall as: Incoming IMAP- Mobil.charter.net SSL And : outgoing SMTP: Mobil.charter.net SSL Also user name as my full mail address. When I click on "Done" get yellow warning "Unable to log in at server, wrong configuration, user name or Password" Make changes Spectrum help person suggested and now with servers in and out going set to "mail.twc.com" and ports as incoming "993" out going "587" I tried "RE-test" Error message is now "Thunderbird failed to find the settings for your email account!"

Tất cả các câu trả lời (4)

more options

Some say Spectrum uses webmail.spectrum.net as an incoming and outgoing POP settings I found this post, but it might not give you a solution, or it just might https://support.mozilla.org/en-US/questions/1240637

more options

Well unless they made a change in the last 48 hours I would think that would not be the problem.

Just a wild thought. If I had an email account that worked fine with TB a couple days ago but then downloaded TB again would I be right to be trying to "Set up existing email address"? Does "existing email address" refer to one I have with Spectrum?

Also I did manage to save my "default" file from Profiles would this be of any help. Seems I recall in years past that file had all the saved emails and contacts lists and so on.

more options
more options

sfhowes zei

The settings depend on your address, according to these instructions: https://support.mozilla.org/en-US/questions/1234783

Note these posts look kinda outdated, just something I noticed, dont mean its obsolete ok