Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

mozilla sync password reset cancel

  • 4 trả lời
  • 1 gặp vấn đề này
  • 3 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

Hi,

I have reset mozilla sync password as was not sure which one I had there. It led to all the bookmarks and data deleted. It was my mistake and I would like to revert this password reset some way. Could anybody adivse on this please?

Thank you, Anastasiia

Hi, I have reset mozilla sync password as was not sure which one I had there. It led to all the bookmarks and data deleted. It was my mistake and I would like to revert this password reset some way. Could anybody adivse on this please? Thank you, Anastasiia

Tất cả các câu trả lời (4)

more options

It's possible that the wrong profile is being invoked.

As a test, go to the url below and launch the other profiles listed. Then see if any of them contains your data.

If a profile does have your data, then set it to launch as your default profile.

Another thing you can try, if the above proves unfruitful, is to invoke a FF import from MSEdge.

In FF, click on Menu > File > Import

If the profile gets populated with your data, then let us know.

more options

Thank you for your reply. There is no URL in your answer though. I have tried the Menu > File > Import, but it offers importing from other browsers. I have a fresh new OS, so there is nothing on this machine...

·´¯`·...¸>-)))º> ~dbben said

It's possible that the wrong profile is being invoked. As a test, go to the url below and launch the other profiles listed. Then see if any of them contains your data. If a profile does have your data, then set it to launch as your default profile. Another thing you can try, if the above proves unfruitful, is to invoke a FF import from MSEdge. In FF, click on Menu > File > Import If the profile gets populated with your data, then let us know.

Được chỉnh sửa bởi ignatova321 vào

more options

oh, sorry.

copy paste n go to:

about:profiles

then launch the other one(s) listed and see if by chance they have your data.

also, MSEdge is sneaky has been collecting data from FF. So this is why i suggested to execute an import by FF from Edge.

But you can first check to see if Edge has any FF data in it. Open it and look thru the options for its PW feature.

more options

Did you possibly reset the password of the Sync account because you forgot the password?

Resetting the password for the Firefox Account will remove all data stored on the Sync server because this password is used to encrypt your data before it is uploaded to the Sync server and only this password can decrypt this data. You can't recover from this if you intended to use Sync to restore your data unless you have a local backup of your profile data.

You can check if you have a "C:\Windows.old" folder with your old data.