Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Your stored cookies, site data, and cache are currently using 17,179,869,184 GB of disk space.

  • 5 trả lời
  • 1 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

more options

Problems with slowness and crashing. Checked manage data and found this message: Your stored cookies, site data, and cache are currently using 17,179,869,184 GB of disk space. Cleared yahoo.com and yahoosandbox. A few days ago it was google.com causing this same absurd data message. v 94.0 on Linux

Problems with slowness and crashing. Checked manage data and found this message: Your stored cookies, site data, and cache are currently using 17,179,869,184 GB of disk space. Cleared yahoo.com and yahoosandbox. A few days ago it was google.com causing this same absurd data message. v 94.0 on Linux
Đính kèm ảnh chụp màn hình

Giải pháp được chọn

mspohr said

Considering nuking it completely and starting over.

Try this first;

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (5)

more options

This could be from corrupt files.

  • Cookies

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted. http://kb.mozillazine.org/Cookies

https://support.mozilla.org/kb/Deleting+cookies ++++++++++++++++++++++++++++++++++++++++++

  • Cache

Location of the cache/cache2 folder; Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\ Mac: ~/Library/Caches/Firefox/Profiles/ Linux: ~/.cache/mozilla/firefox/

Close Firefox. Open your file browser to the above and remove the folder.

more options

Can't find cookies.sqlite but deleted all cooking and cache... problem persists. Looked up Cache ~/.cache/mozilla/firefox/ contains several subfolders. "remove the folder" ? Which folder?

more options

Are you able to determine what takes up this large disk space ? Is this in the secondary location where the disk cache (cache2) is stored (~/.cache/mozilla/firefox/) or in the storage folder in the main location (~/.mozilla/firefox/) ?

more options

The large storage use is reported by the Manage Data app to be "cookies and site data" as shown in the image attached to the OP. The large numbers seem to be attached to random web sites. The amount of storage used is an absurdly large number which exceeds the storage capacity of any computer so I don't think it's real. I've tried reinstalling Firefox and it still happens. Considering nuking it completely and starting over.

more options

Giải pháp được chọn

mspohr said

Considering nuking it completely and starting over.

Try this first;

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.