Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox authentication code says "password incorrect" when signing in.

more options

I am trying to sign in on Firefox after I signed out. I input my email and password, and get told that Firefox has sent a code to my email. I enter the code, but then get told "Incorrect Password". However, I know the password is correct, since it sent me the email code and if I do put in an incorrect password, it does not do that. It does not say that the code was wrong.

In addition, since I have two email addresses associated with my account, it requires me to put in my primary address, but then changes it to my other address (which is the one I made the account with).

I tried doing a fresh install of Firefox, but it does not seem to have helped.

This is very frustrating, because I had to make an entirely new account to post this, since I could not sign in to my normal account.

I am trying to sign in on Firefox after I signed out. I input my email and password, and get told that Firefox has sent a code to my email. I enter the code, but then get told "Incorrect Password". However, I know the password is correct, since it sent me the email code and if I do put in an incorrect password, it does not do that. It does not say that the code was wrong. In addition, since I have two email addresses associated with my account, it requires me to put in my primary address, but then changes it to my other address (which is the one I made the account with). I tried doing a fresh install of Firefox, but it does not seem to have helped. This is very frustrating, because I had to make an entirely new account to post this, since I could not sign in to my normal account.

Tất cả các câu trả lời (3)

more options

This happens even if I try to sign in on another browser.

I don't know why it is sending me an email code anyways, since I have 2FA through an app.

more options

Can you login to the Firefox account via this web page?

more options

That's where I was trying to sign in. Both of them resulted in the same error. I ended up just making a new account and importing my bookmarks and plugins.