Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Attachments won't open.

  • 3 trả lời
  • 1 gặp vấn đề này
  • 6 lượt xem
  • Trả lời mới nhất được viết bởi tsmith7

more options

Latest version of Thunderbird installed. Today, all attachments come in as winmail.dat files. I have removed and reinstalled LookOut (fix version), twice. Restarted TB and computer. No luck. PDF viewer is not compatible with my version of Thunderbird. Cannot open any file. I use this program exclusively. What am I missing? Thanks in advance. P.S. This seems to be a recurring issue.

Latest version of Thunderbird installed. Today, all attachments come in as winmail.dat files. I have removed and reinstalled LookOut (fix version), twice. Restarted TB and computer. No luck. PDF viewer is not compatible with my version of Thunderbird. Cannot open any file. I use this program exclusively. What am I missing? Thanks in advance. P.S. This seems to be a recurring issue.

Tất cả các câu trả lời (3)

more options

re : Today, all attachments come in as winmail.dat files.

That's because the sender is using Outlook and incorrect settings. They should only be using those settings when they know they are communicating with someone else who uses Outlook eg like an internal mail. Advise them to set up Outlook correctly - even outlook advise this. Send them this link: https://support.microsoft.com/en-us/topic/how-email-message-formats-affect-internet-email-messages-in-outlook-3b2c0536-c1c0-1d68-19f0-8cae13c26722


There is an addon available: https://addons.thunderbird.net/en-us/thunderbird/addon/lookout-fix-version/ If you are having a problem with that addon then you need to duscuss that with the author.

more options

re : PDF viewer is not compatible with my version of Thunderbird.

I use Adobe Acrobat and all works ok. What PDF viewer are you talking about? What OS are you using?

You say latest version, do I presume you are using 'release' version - did you install from here: https://www.thunderbird.net/

You could set to open pdf in a new tab using Thunderbird as a workaround.

more options

Toad-Hall, THANK YOU! I'll contact the sender and have him configure outlook per the link you sent.

So far as the second reply, I'm using Windows 7, Acrobat Pro 11. (Yeah I know, I'm WAY behind.) I think the fix should work. If not, I'll keep working in it.

One interesting thing. My laptop is set up exactly the same as my desktop. Same OS, release of TB (91.9.0) and version of LookOut (fix version) 4.3 and it works flawlessly. I've done something to my desktop or TB on it, but Ill be darned if I can determine what I did.

Thanks again.