Unable to update Firefox browser
I have Firefox 124.0.2 running on Windows 11. For some reason, I can't update Firefox. When I manually download the update file, it appears to run Ok, but the version doesn't change. If I go to settings and click on "Check for Updates" is comes back and says Failed to Check for Updates. How do I fix this?
Originally reported on April 11th /questions/1444593: I have Windows 11 and the Firefox 124.0.2 browser. I cannot update to the latest version of Firefox. I receive an error message "Failed to update". I've uninstalled and reinstalled the browser, ran the install utility selecting update, nothing seems to work. Please help
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Do you have NordVPN installed? A Reddit user tracked it down to NordVPN being the problem: "Figured it out. When NordVPN "Web Protection" is on, it fails to check for updates from the About menu as well. When "Web Protection" is off, it correctly checks for updates. I surmise that when Firefox fails to check, it assumes that I need an update and gives the original annoying message."
The Web Protection is in the same area as NordVPN's "Threat Protection". It can be found by clicking the Shield icon on the left sidebar of the program.
Please let us know if that gets rid of the failure to update messages in Firefox.
Hi
We believe that NordVPN have fixed their Web Protection feature and you should find that if you turn this back on, the issue is now resolved.
If you find that it is still not working correctly, please let us know and we can try to follow up with NordVPN.
Thank you.