Internet Options is not in Firefox, it's in Windows. Your bank is giving you information for IE, where Internet Options is at the bottom of the Tools menu.

Start > Settings > Control Panel - Internet Options

See "Firefox connection settings" in Server Not Found - Troubleshoot connection problems

Clear the cache and the cookies from sites that cause problems.

• "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
• "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Other things that need attention:

Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

• Java Plug-in 1.6.0_01 for Netscape Navigator (DLL Helper)

Update the Java plugin to the latest version.

• http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE)

Hi,

right click next to firefox on the top left corner and click on manu bar. Viola!

You got your tools and options.

Thank you soooo much for the info! I have been trying to get this option for 2 weeks and almost give up.