Hey guys - It seems there was an issue with length of the actual name of our extension, so when PC users tried to install it, the local directory on their machines where the extension was being saved was too long. (you can read more about the issue here: http://gsfn.us/t/28tuq )

Anyway, we shortened the extension name, so you should now be able to install it from here: https://addons.mozilla.org/en-US/firefox/addon/springpad/

If you're still having trouble, send us a note at feedback@springpartners.com

Unable to get Springpad Browser Extension to show up on my browser even though it is with-in my existing add-ons. I was having problems with the Springpad Browser Extension so I thought I would uninstall it and reinstall it but that hasn't worked. So I would like to know how to get it back so I can use it. When I go to the help button and click add-ons to search for Springpad, it does not come up in the results. So I tried using the link on my Springpad homepage website, but it didn't work. Then I searched Firefox support and found this post and tried installing it using the link here. It shows up now in my list of existing add-ons, but when I enabled it, it did not show up on my browser as a clickable icon I can use to spring a web-site. I'm stuck now!

However, the reason for uninstalling it is there is no longer a"back arrow, the + sign, home, or scissors" at the top of the Springpad Browser Extension for Firefox? I have to log out and back in in order to get back to my notebooks because I am unable to get to them without a home button or a back button...and now I can't just click the scissors to spring a web-page. How are we supposed to spring a web-page now?

Disappointed, Angela

Springpad support is here - http://springpadit.com/support