The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Had no impact, other than freaking me out when the whole format of Firefox went by the wayside. I think I have everything back now. There's this one Java Platform plugin shaded in a light red. Should I disable this plugin?

Any other thoughts out there? I don't use or do anything weird from an application standpoint on my machine - I'm no techie!

from ConiferDavid:

Looking at other notes of people having my same issue I went used MS Internet Explorer and had no problem at any of the sites I viewed.

Try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

• https://hacks.mozilla.org/2010/09/hardware-acceleration/

If there is a problem with scrolling on web pages then try to disable smooth scrolling.

• Tools > Options > Advanced > General: Browsing: "Use smooth scrolling"

disabling the h/w accelerator worked! Thank you so much!

So, does this mean my monitor can't cope with my Asus 3.2Mz processor?

No. It is just that Firefox has problems with some graphic display card drivers, but didn't detect this and disable hardware acceleration by itself. In such a case you need to do this yourself.

• https://wiki.mozilla.org/Blocklisting/Blocked_Graphics_Drivers