We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

With Firefox 22, whenever I turn on computer after hibernation Firefox crashes. Why and how do I fix this? I cannot find this exact problem on your site.

more options

When I am done with my computer I close the lid which sends it into hibernation. Usually I have 2-3 windows open with 3-10 tabs each. There has never been a problem until I upgraded to version 22. Now whenever I start the computer the windows will come up but the cursor cannot open or change anything. The task manager actually says the program is running, but it remains completely inaccesible until I completely restart, and then have to restore previous session.

I tried a system restore to the version 21, but it did not correct the problem. It still hangs up everytime. I am having to go to the Chrome browser to get a working browser. I just did as this site suggested and went to the default. Did not help either.

My OS is Windows 7 if that matters.

When I am done with my computer I close the lid which sends it into hibernation. Usually I have 2-3 windows open with 3-10 tabs each. There has never been a problem until I upgraded to version 22. Now whenever I start the computer the windows will come up but the cursor cannot open or change anything. The task manager actually says the program is running, but it remains completely inaccesible until I completely restart, and then have to restore previous session. I tried a system restore to the version 21, but it did not correct the problem. It still hangs up everytime. I am having to go to the Chrome browser to get a working browser. I just did as this site suggested and went to the default. Did not help either. My OS is Windows 7 if that matters.

Tất cả các câu trả lời (1)

more options

Firefox 21 and Firefox 22 running on Windows 7 have been reported to take a long time to "wake up" from sleep. I realize hibernation is different than sleep, but... this is the closest match for your description.

Some users have reported that this problem is resolved in Firefox 23 (currently in beta). Others have had inconsistent luck with minimizing Firefox before letting Windows sleep and other measures.

Please check out this (very long) thread for more information: browser freezes after resuming from sleep

Or jump to the part about Firefox 23: https://support.mozilla.org/questions/961898?page=3#answer-457321


The fact that this just started recently suggests perhaps it is related to another program or update, but I don't think anyone has confirmed the exact interaction that causes the problem.