This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Help I can't set up sync due to one device not recognising my account

  • 1 tontu
  • 2 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy jayneperry

jayneperry
jayneperry
more options

Hi, I have a laptop and a new Windows Surface. I'm trying to sign into my FF account but it won't let me. My login for this account is jayneperry but on my tablet it has to be an email address. I have tried password reset several times as I couldn't work out why I couldn't login on my tablet until I realised my login isn't my email address. Can anyone help please? Thanks, Jayne

Hi, I have a laptop and a new Windows Surface. I'm trying to sign into my FF account but it won't let me. My login for this account is jayneperry but on my tablet it has to be an email address. I have tried password reset several times as I couldn't work out why I couldn't login on my tablet until I realised my login isn't my email address. Can anyone help please? Thanks, Jayne

All Replies (1)

jayneperry
jayneperry Ki laajte
more options

Update, I have created a new account and can login on both devices. I seem to have so many accounts for Mozilla!?