Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

I have not been able to have Firefox memorize the Username and Password.

  • 2 tontu
  • 2 am na jafe-jafe bii
  • 12 views
  • i mujjee tontu mooy cscook

cscook
cscook
more options

After changing the password to a site, I have not be able to have the Username and Password memorized in Firefox. The window asking if Firefox should memorize does not appear, even after clearing the Firefox memory. Consulting the Help feature has not enabled me to memorize this information.

After changing the password to a site, I have not be able to have the Username and Password memorized in Firefox. The window asking if Firefox should memorize does not appear, even after clearing the Firefox memory. Consulting the Help feature has not enabled me to memorize this information.

All Replies (2)

Microrobot
Microrobot
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:


For Firefox 29.0 and above:

  1. Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information.

Now, a new tab containing your troubleshooting information should open.

  1. At the top right corner of the page, you should see a button that says "Reset Firefox"Button reset. Click on it.
  2. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  3. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Microrobot moo ko soppali ci

cscook
cscook Ki laajte
more options

I reset Firefox and things just got worse. I lost graphic display of web pages now and just have text versions which are useless. I deleted FireFox and reinstalled and it didn't get any better. I think will need to used Chrome or IE now. I have no idea what has happened but I can't use Firefox anymore.

Bye