This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Firefox hangs when using an aircard, not wifi, is there a fix?

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy FredMcD

PMinDC
PMinDC
more options

When using an air card Firefox will often hang/not connect to a new web page or link. Any streaming music will still play and google chat will work but a link or new homepage tab will just spin and spin. The only way to fix it is to disconnect, at which point the page will display as partially loaded vs blank, and reconnect or use another browser. This does not happen using a wifi connection. Upon reconnection the page will load immediately once I refresh. It seems to be worse on some days vs others.

When using an air card Firefox will often hang/not connect to a new web page or link. Any streaming music will still play and google chat will work but a link or new homepage tab will just spin and spin. The only way to fix it is to disconnect, at which point the page will display as partially loaded vs blank, and reconnect or use another browser. This does not happen using a wifi connection. Upon reconnection the page will load immediately once I refresh. It seems to be worse on some days vs others.

All Replies (2)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Press the <Alt> or <F10> key to bring up the tool bar. Then; Tools > Options > Advanced > Network > Cached Web Content: Clear Now

and

  • Remove Cookies

Press the <Alt> or <F10> key to bring up the tool bar. Then Tools > Options > Privacy.

Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar.. Then Tools > Options > Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

FredMcD
FredMcD
more options

It might also be a problem with the provider.