This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem with Sync

  • 2 tontu
  • 4 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy Alphos2000

more options

I'm having a problem with Sync for about two weeks.

Syncs keeps always syncing, but it's not working. I seems to be stuck syncing my bookmarks. I usually sync passwords, history and bookmarks. I tried syncing alone history: no problems, the same with passwords: no problem, but when I do the same with bookmarks, it never ends. I also noticed that, when sync gets stuck (always the blue arrows rotating), firefox history stop working, because visited links does not show as visited, and I have to restart firefox and then all links looks like visited (different color).

So, is there any way to check what's going on? Maybe it's just one bookmark with a rare name or someshing, but I don't know how to check it. Is there any log file?

I also deleted my account, created it again and problem persists.

I'm having a problem with Sync for about two weeks. Syncs keeps always syncing, but it's not working. I seems to be stuck syncing my bookmarks. I usually sync passwords, history and bookmarks. I tried syncing alone history: no problems, the same with passwords: no problem, but when I do the same with bookmarks, it never ends. I also noticed that, when sync gets stuck (always the blue arrows rotating), firefox history stop working, because visited links does not show as visited, and I have to restart firefox and then all links looks like visited (different color). So, is there any way to check what's going on? Maybe it's just one bookmark with a rare name or someshing, but I don't know how to check it. Is there any log file? I also deleted my account, created it again and problem persists.

All Replies (2)

more options

So, Your Bookmark file is corrupted

Export your Bookmark as .json files

  • Bookmark > Show All Bookmarks > Export

Now goto profile and Delete or Rename the places.sqlite, Before Deleting the file, QUIT/EXIT your Firefox, Next time the places.sqlite will be created automatically.


Now Import your Bookmarks and SYNC it

more options

I did exactly what you told me, but nothing seems to change. Once deleted places.sqlite, my bookmarks are atill there when I run again firefox, I only lost all favicons. Then, import my json file, enable bookmarks sync in Firefox, click sync icon and it keeps again syncing forever :(