This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Thunderbird install hangs at Create Shortcut stage on 64-bit Win 8.1

  • 1 tontu
  • 2 am na jafe-jafe bii
  • 5 views
  • i mujjee tontu mooy Matt

PennalynnLott
PennalynnLott
more options

I am trying to install Thunderbird on a brand-new HP Envy laptop. The progress bar is stuck at "Create Shortcut [folder location]". I have rebooted and re-downloaded the installation executable file. No luck. It still hangs at the same point.

I am trying to install Thunderbird on a brand-new HP Envy laptop. The progress bar is stuck at "Create Shortcut [folder location]". I have rebooted and re-downloaded the installation executable file. No luck. It still hangs at the same point.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I am guessing. But it sounds like a uac issue with Windows. Try doing the install with administrator privileges.