This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mail that should be received in my inbox is now going straight to my trash.

  • 3 tontu
  • 5 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy Taruno

more options

This only started happening recently. Mail that I want to receive and have been receiving normally in my inbox, has all of a sudden started going straight to my trash. This only happens to some of my incoming mail. The selection of mail that goes to the trash seems random. There are no filters to block or move any of the senders of these emails. Why is this happening, and how can I get it back to normai?

This only started happening recently. Mail that I want to receive and have been receiving normally in my inbox, has all of a sudden started going straight to my trash. This only happens to some of my incoming mail. The selection of mail that goes to the trash seems random. There are no filters to block or move any of the senders of these emails. Why is this happening, and how can I get it back to normai?

Saafara biñ tànn

If I remove TB to reinstall it later, would I lose my saved messages, addresses and everything I have on it?

I use a PC, running Win. 7 SP1. Thanks for your reply! Taruno

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (3)

more options

Got a spam filter in your anti virus? Might be an idea to turn it off.

more options

I don't have any spam filters, so I suspected a corrupted preference file. I'm on a Mac and I couldn't figure out which file was corrupted, so I ended up removing Thunderbird, reinstalling and re-setting up all my accounts and preferences... Tedious work but It's all good now.

more options

Saafara yiñ Tànn

If I remove TB to reinstall it later, would I lose my saved messages, addresses and everything I have on it?

I use a PC, running Win. 7 SP1. Thanks for your reply! Taruno