This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Why the new firefox version 31.0 is getting stuck when something is downloaded.

  • 1 tontu
  • 4 am na jafe-jafe bii
  • 3 views
  • i mujjee tontu mooy FredMcD

vvs369
vvs369
more options

Why the new firefox version 31.0 is getting stuck when something is downloaded. After force restart also same issue (still the download status is showing the same and again getting stuck) for 4-5 times and then it asks for to clear all the data. After that it is working fine. Again If I download something facing the same issue. Its really irritating. I am using windows7.

Why the new firefox version 31.0 is getting stuck when something is downloaded. After force restart also same issue (still the download status is showing the same and again getting stuck) for 4-5 times and then it asks for to clear all the data. After that it is working fine. Again If I download something facing the same issue. Its really irritating. I am using windows7.

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.