This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Some new messages or some that I respond to do not go out, and some from others do not arrive. This seems to be a new problem.

  • 5 tontu
  • 4 am na jafe-jafe bii
  • 7 views
  • i mujjee tontu mooy bobk01

more options

I have sent test messages to my self several times today to and from from each of my addresses and they show in my sent folder but do not arrive. Others that I know were sent to me did not arrive. In one case, the same message sent again did arrive. Other mail does arrive, but I now wonder how much I'm missing. I need some help?

I have sent test messages to my self several times today to and from from each of my addresses and they show in my sent folder but do not arrive. Others that I know were sent to me did not arrive. In one case, the same message sent again did arrive. Other mail does arrive, but I now wonder how much I'm missing. I need some help?

All Replies (5)

more options

if Mail goes to your sent folder without error, Thunderbird has received a "sent ok" from the outgoing server. Your mail is not arriving, time to talk to your service provider. They probably have spam rules and are quarantining your mail somewhere or are simply dropping it as SPAM. There is no guarantee of delivery or of notification of failure in the email protocols and the larger ISPs in the US especially make significant use of that absence in their cavalier spam policies.

more options

I should have added that I use ATT internet and Norton Security Suite from Comcast.

more options

Since my original post, I sent a test message to my own address as well as my SO's. She got hers, I did not get mine. Would ATT quarantine just one?

more options

ATT / Yahoo do not deliver mail to yourself They treat it as spam.

more options

Thanks Matt, but in the past I was always able to send myself mail and I just sent a test email to my self a few minutes ago and it showed right up. Perhaps ATT had a temporary glitch that is now solved.