This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

getting "Login failed" imap.aol.com failed Cannot enter new password

  • 2 tontu
  • 5 am na jafe-jafe bii
  • 25 views
  • i mujjee tontu mooy cryptogram

more options

My email address has stopped giving me emails from, for example, Lidl. A window appears, when I enter MY email address from the menu of addresses, "Login failed. Login to Server imap.aol.com failed" I am also given 3 choices in the same window which read "Retry Enter new password Cancel" I have tried all 3, repeatedly, for days now but to no avail.

My email address has stopped giving me emails from, for example, Lidl. A window appears, when I enter MY email address from the menu of addresses, "Login failed. Login to Server imap.aol.com failed" I am also given 3 choices in the same window which read "Retry Enter new password Cancel" I have tried all 3, repeatedly, for days now but to no avail.

All Replies (2)

more options

Try to delete the password Thunderbird has remembered for your AOL account. Once a password has been deleted, you'll get prompted for the password the next time Thunderbird needs it, and then tell it again to save that password. You can delete the password using Tools -> Options -> Security -> Passwords -> Saved Passwords by selecting the password and then pressing the Remove button.

more options

Trouble is I have this problem and it has happened so frequently (on two computers) that I have found that I can go away and come back and the problem has solved itself. I don't actually need to reenter the password as it asks me to. I can access my emails on by BT Yahoo webmail account and a bit later TB will be working again. Weird.