Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Login into Add-Ons not working

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 19 views
  • i mujjee tontu mooy Rotozaza

more options

I can't create the same account, as it's taken.

But I also cant login in Add-Ons using my support account?

https://addons.mozilla.org/en-US/firefox/users/login

I can't create the same account, as it's taken. But I also cant login in Add-Ons using my support account? https://addons.mozilla.org/en-US/firefox/users/login

Saafara biñ tànn

Yes they are separate accounts. You may have to recover the password of the addon account.

Jàng tontu lii ci fi mu bokk 👍 2

All Replies (2)

more options

Saafara yiñ Tànn

Yes they are separate accounts. You may have to recover the password of the addon account.

more options

Thank you. I realized that after changing email of support.

In the meantime I was able to login Add-Ons using an email address containing a +. As I'm used to that many struggle with that, I assumed wrong. Confirmation ended in spam, sorry to bother.