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After I uninstall TB, why does it come back as my old TB when I reinstall. Trying to solve problems by reinstalling??

  • 4 tontu
  • 1 am na jafe-jafe bii
  • 4 views
  • i mujjee tontu mooy ekevinm

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I want a clean slate. Uninstall TB and redownload. My download comes with all my files and everything just as it was. Why can't I get a new Thunderbird and reset it up for my email?

I want a clean slate. Uninstall TB and redownload. My download comes with all my files and everything just as it was. Why can't I get a new Thunderbird and reset it up for my email?

Saafara biñ tànn

After uninstalling Thunderbird, delete the folder: C:\Users\*username*\AppData\Roaming\Thunderbird

Where *username* is your username.

You will have to enable "Show Hidden Files", to see the AppData folder:

Windows 7: Menu bar: Tools: Folder Options: View tab: Show Hidden Files (radio button)

Windows 8: Menu bar: View: Options: Change folder and search options: View tab: Show Hidden Files (radio button)

Jàng tontu lii ci fi mu bokk 👍 3

All Replies (4)

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Saafara yiñ Tànn

After uninstalling Thunderbird, delete the folder: C:\Users\*username*\AppData\Roaming\Thunderbird

Where *username* is your username.

You will have to enable "Show Hidden Files", to see the AppData folder:

Windows 7: Menu bar: Tools: Folder Options: View tab: Show Hidden Files (radio button)

Windows 8: Menu bar: View: Options: Change folder and search options: View tab: Show Hidden Files (radio button)

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I don't know what problem you have, but in most cases re-installing is a silly idea, because all information is kept in the profile. And the profile is retained when uninstalling the application. You'd need to delete the profile to start from scratch.

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Genious. Many thanks!!!!!!!!!!!!!!!!!!! I have tried every way and everybody. The option to show remote content question had disappeared and now with a fresh start it's there. I found the file with my name and roaming and deleted it. Yipeeee. I have spent 2 days on this! Thanks again!

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The smart guy below showed me how to delete the profile in case you ever want a fresh start to fix something seemingly not fixable, or help someone else. Not a silly idea!