This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

German umlauts are not shown correctly, when a received e-mail is opened the first time. What can I do?

  • 2 tontu
  • 2 am na jafe-jafe bii
  • 3 views
  • i mujjee tontu mooy Ed_Hart

more options

When I open a received e-mail the first time, German umlauts (ä, ö, ü) are not shown correctly. Instead of them there are characters like §,$. When I close the e-mails and open them again the German umlauts are shown correctly. I don't know how to solve that problem. Who can help me?

When I open a received e-mail the first time, German umlauts (ä, ö, ü) are not shown correctly. Instead of them there are characters like §,$. When I close the e-mails and open them again the German umlauts are shown correctly. I don't know how to solve that problem. Who can help me?

All Replies (2)

more options

Fascinating. Sounds like an inconsistency between the encoding being used and the encoding being declared. I can't think why it should change when you re-open the message, unless Thunderbird is adding a correct encoding declaration.

(Most users complain about it working in the opposite direction; messages stored as drafts often restore with damaged "special" characters such as smart quotes, accented characters and umlauts.)

more options

Zenos said

Fascinating. Sounds like an inconsistency between the encoding being used and the encoding being declared. I can't think why it should change when you re-open the message, unless Thunderbird is adding a correct encoding declaration. (Most users complain about it working in the opposite direction; messages stored as drafts often restore with damaged "special" characters such as smart quotes, accented characters and umlauts.)