Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Junk filter not trainable,

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy Zenos

Diadra
Diadra
more options

Many emails from correspondents in my address books are treated as junk, and training the junk filter by marking messages as "Not junk" is not working for these.

Account settings > Junk settings 1) Checked "Enable adaptive junk email controls" 2) All accounts involved are checked as "Do not automatically mark ail as junk..." for all address books containing these senders.

Options > Junk > 3) checked "When I mark ... > Move them 4) Checked "Enable adaptive logging" 5)Reset Training Data. However, whitelisted senders still wind up automatically going to Junk. This includes messages I send with CC: to myself at sending address. Q: (I did not clear the log; must I lose all previous experience and start over?)

In the receiving Junk folder, I have repeatedly marked myself and several other frequent correspondents with (As Not Junk) to no avail. Q: In the junk folder, if messages are move there without the flame icon, must I click each one to add them to the "training list"? How are they treated of I don't?

Many emails from correspondents in my address books are treated as junk, and training the junk filter by marking messages as "Not junk" is not working for these. Account settings > Junk settings 1) Checked "Enable adaptive junk email controls" 2) All accounts involved are checked as "Do not automatically mark ail as junk..." for all address books containing these senders. Options > Junk > 3) checked "When I mark ... > Move them 4) Checked "Enable adaptive logging" 5)Reset Training Data. However, whitelisted senders still wind up automatically going to Junk. This includes messages I send with CC: to myself at sending address. Q: (I did not clear the log; must I lose all previous experience and start over?) In the receiving Junk folder, I have repeatedly marked myself and several other frequent correspondents with (As Not Junk) to no avail. Q: In the junk folder, if messages are move there without the flame icon, must I click each one to add them to the "training list"? How are they treated of I don't?

All Replies (1)

Zenos
Zenos
more options

Can you try Thunderbird in Safe Mode to see if this improves its behaviour?

https://support.mozilla.org/en-US/kb/safe-mode

I'm wondering if an add-on is interfering with the address book whitelisting function.