This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

I can't restore my bookmarks from portable hard drive, why not?

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy JADickson

JADickson
JADickson
more options

I backed up my bookmarks through "import and Backup" yesterday as my hard drive had a failure and was being replaced. I now have a new hard drive installed and am trying to restore the bookmarks from my portable drive, but I get "unable to process the backup file". It is a JSON file, bookmarks-2015-02-08.json. Have I now lost every single one of my bookmarks by trying to use the backup procedure? I no longer have access to the failed drive.

I backed up my bookmarks through "import and Backup" yesterday as my hard drive had a failure and was being replaced. I now have a new hard drive installed and am trying to restore the bookmarks from my portable drive, but I get "unable to process the backup file". It is a JSON file, bookmarks-2015-02-08.json. Have I now lost every single one of my bookmarks by trying to use the backup procedure? I no longer have access to the failed drive.

Saafara biñ tànn

Hi, I did try that unsuccessfully, but was able to get them restored by following the link from a previous ask (https://support.mozilla.org/en-US/questions/927611). Thanks for the reply.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (2)

LostGod
LostGod
more options

Have you tried copying it onto the desktop. Maybe it is encountering a problem when trying to import from a external drive.

JADickson
JADickson Ki laajte
more options

Saafara yiñ Tànn

Hi, I did try that unsuccessfully, but was able to get them restored by following the link from a previous ask (https://support.mozilla.org/en-US/questions/927611). Thanks for the reply.