This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

User name sent to my email address, but never arrives. Has Firefox been hacked and user info being sent to the wrong people?

  • 3 tontu
  • 2 am na jafe-jafe bii
  • 10 views
  • i mujjee tontu mooy guigs

more options

Had some issues with Firefox 35.0.1 trying to post on this forum. Fox would not accept my login, so I requested to reset my password. Password reset O.K. still a no go, thought my login was bad and requested them send my "User name" (same email) User name never arrives. I had to create a new account on the forum to post this question as I can't get my old login to work.

Anyone else having this problem or has Firefox been hacked and my "User Name" sent to someone else?

Had some issues with Firefox 35.0.1 trying to post on this forum. Fox would not accept my login, so I requested to reset my password. Password reset O.K. still a no go, thought my login was bad and requested them send my "User name" (same email) User name never arrives. I had to create a new account on the forum to post this question as I can't get my old login to work. Anyone else having this problem or has Firefox been hacked and my "User Name" sent to someone else?

All Replies (3)

more options

[email address removed by Moderator]

cor-el moo ko soppali ci

more options

There has been a general problem with accessing Mozilla.org of late. Even Moderators were having problems.

I've called the big guys to help you. Good luck.

more options

Hi maheman, Can you try to recover the password with the email and private message me a timestamp. I can ask an admin to take a look at the technical side of what is happening, the email is removed from the public thread, however it may be necessary to investigate. (please include just the username in the private message)

Thank you.