This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't get my email to work. It says I need a plug-in.

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 5 views
  • i mujjee tontu mooy CC001

more options

I am on Charter. Their site works fine but the email will NOT come up!! The screen says a plug in is required! Yet, no clue as to which plug in is provided! Can you say frustrating! Friends using both Charter and Firefox are unable to help as they have not encountered this problem!!!

I am on Charter. Their site works fine but the email will NOT come up!! The screen says a plug in is required! Yet, no clue as to which plug in is provided! Can you say frustrating! Friends using both Charter and Firefox are unable to help as they have not encountered this problem!!!

All Replies (1)

more options

I am on Charter means nothing without a link. If you supply a link to the site in question then maybe someone will be able to advice further. But this is down to the site in question to inform you of any plug-ins required to use their site. Firefox will only notify you or install, depending on your preference, any outdated plug-ins.