This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox opens all URLs except Google. It throws up Error 404.

  • 3 tontu
  • 16 am na jafe-jafe bii
  • 13 views
  • i mujjee tontu mooy cor-el

more options

"Google 404. That's an error. The requested URL/cgi-bin/redirect.ha was not found on this server. That's all we know."

I can open all other sites, Facebook, CNN, my bank, credit cards, etc. But Google will not load. I get the above message every time.

"Google 404. That's an error. The requested URL/cgi-bin/redirect.ha was not found on this server. That's all we know." I can open all other sites, Facebook, CNN, my bank, credit cards, etc. But Google will not load. I get the above message every time.

Saafara biñ tànn

Opps, sorry about the confusion. I totally missed that.

Try to disable IPv6 (check for other possible causes as well).

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Jàng tontu lii ci fi mu bokk 👍 3

All Replies (3)

more options

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

I forgot to mention that I am using a Mac and that Google will open in Safari, but not in Firefox.

more options

Saafara yiñ Tànn

Opps, sorry about the confusion. I totally missed that.

Try to disable IPv6 (check for other possible causes as well).

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

cor-el moo ko soppali ci