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Can I retreive my email from Thunderbird after doing a factory reset on my laptop

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After upgrading to Windows 10 my programs & laptop where not operating correctly so I recently did a Factory reset on my laptop. In order to go back to my previous Windows 8. I used Thunderbird for my emails and created many archived folders. Is there any way for me to get all those emails/folders loaded back into Thunderbird on to my laptop?

After upgrading to Windows 10 my programs & laptop where not operating correctly so I recently did a Factory reset on my laptop. In order to go back to my previous Windows 8. I used Thunderbird for my emails and created many archived folders. Is there any way for me to get all those emails/folders loaded back into Thunderbird on to my laptop?

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You'd need a backup of your Thunderbird profile folder. Whether you created one or whether one has been created automatically prior to 'factory reset' (whatever that means) I don't know. My best guess is the answer to both is 'no'.