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The addons on Firefox have stopped, but they're all still enabled?

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After I restarted Firefox several times it seems that a few addons I have enabled have stopped working, I must state that all of the addons are still enabled but have stopped working. They're all updated and so is Firefox, they were compatible prior to me restarting Firefox. Does anyone have any idea of what's going on and how to fix it? Thanks!

After I restarted Firefox several times it seems that a few addons I have enabled have stopped working, I must state that all of the addons are still enabled but have stopped working. They're all updated and so is Firefox, they were compatible prior to me restarting Firefox. Does anyone have any idea of what's going on and how to fix it? Thanks!

Saafara biñ tànn

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with preferences.

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (3)

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Your extensions list is showing 6 active extensions and a whole bunch that are inactive. Are you sure those labeled as inactive are actually enabled?

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Saafara yiñ Tànn

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with preferences.

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cor-el said

It is possible that there is a problem with the file(s) that store the extensions registry. Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required. See "Corrupt extension files": If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available. If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with preferences.

Thanks man, had to delete addons.* as well!