This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

When I log in to sync my bookmarks the iOS app hangs and then crashes or needs to be forced to quit

  • 1 tontu
  • 8 am na jafe-jafe bii
  • 26 views
  • i mujjee tontu mooy guigs

GeoffDeGeoff
GeoffDeGeoff
more options

If I log in to my firefox account to sync my bookmarks, a download starts but then the app hangs and either crashes on its own or needs to be forced to close.

On an iPhone 6S plus and an iPad Air 2 running either the release iOS 9.2.1 or the iOS 9.3 beta

If I log in to my firefox account to sync my bookmarks, a download starts but then the app hangs and either crashes on its own or needs to be forced to close. On an iPhone 6S plus and an iPad Air 2 running either the release iOS 9.2.1 or the iOS 9.3 beta

All Replies (1)

guigs
guigs
more options

Hi GeoffDeGeoff , Thank you for your question. I am sorry to hear that Firefox for iOS is crashing when you sync it. Please try the following to troubleshoot. First make a back up of the local desktop profile. Back up and restore information in Firefox profiles

  1. Disable each of the preferences in Sync to try to find out if its one of the collections causing this issue
  2. Try a new account with a different email, to see if its an error that has synced to the cloud.

What happens?