This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

can't upgrade to lastpass version 3.2.42

  • 1 tontu
  • 2 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

roger.burgess
roger.burgess
more options

running xubuntu 14.04 Lastpass version is 3.2.21 and I can't upgrade to version 3.2.42 there are two lines on the FireFox Extensions screen: 

   LastPass will be updated after you restart Firefox

and 

   LastPass will be installed after you restart Firefox

yet the LastPass icon is on the toolbar and I can open my vault.. Neither of these lines have any affect.

I have deleted LastPass and reinstalled... not affect I have uninstalled FireFox and reinstalled .... no affect.

running xubuntu 14.04 Lastpass version is 3.2.21 and I can't upgrade to version 3.2.42 there are two lines on the FireFox Extensions screen: LastPass will be updated after you restart Firefox and LastPass will be installed after you restart Firefox yet the LastPass icon is on the toolbar and I can open my vault.. Neither of these lines have any affect. I have deleted LastPass and reinstalled... not affect I have uninstalled FireFox and reinstalled .... no affect.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that there is a problem with files in the profile folder that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "3-bar button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this didn't help then delete Add-ons.json and possibly prefs.js in case there is a problem with preferences.

You can use this button to go to the current Firefox profile folder: