This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

i have firefox sync key and want to recover my bookmarks

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy philipp

chetandevani
chetandevani
more options

respected team i have firefox sync key and want to recover my bookmarks and passwords but when i tried to sign in with my account name,password and recovery key, there was an error that"failed to connect to the server" please help me as soon as possible

respected team i have firefox sync key and want to recover my bookmarks and passwords but when i tried to sign in with my account name,password and recovery key, there was an error that"failed to connect to the server" please help me as soon as possible

All Replies (1)

philipp
philipp
  • Moderator
more options

hi chetandevani, the current firefox sync system doesn't have a recovery key - so it appears you are referring to the "old sync", which was decommissioned in autumn of last year.

if you want to use firefox sync, please update to a current version of firefox and create a new firefox account: Update Firefox to the latest release Firefox Sync upgrade - Frequently Asked Questions

edit: data from the old sync system that is not synced to a local profile will be lost by now.

philipp moo ko soppali ci