This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

On Ebay, after I search, there is a blank spot at the top of the page that covers up some items.

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy FredMcD

dbirchett
dbirchett
more options

When I search for items on Ebay, there is a band across the screen in the search box that covers up an area equal to about 2/3 or the screen. I can scroll through it and the items below the band are fine but when I go to the next page, I have the same problem. It does not show when I go to my Ebay and appears only to be within the search function. I have tried it with Internet Explorer and have no problems.

When I search for items on Ebay, there is a band across the screen in the search box that covers up an area equal to about 2/3 or the screen. I can scroll through it and the items below the band are fine but when I go to the next page, I have the same problem. It does not show when I go to my Ebay and appears only to be within the search function. I have tried it with Internet Explorer and have no problems.

All Replies (1)

FredMcD
FredMcD
more options

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.