Mozilla Relay is experiencing issues with call and text delivery. We’re working on a fix. Check Mozilla Status for updates.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

HOW DO I ACCESS YOUTUBE

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy FredMcD

more options

I am using Mac Book Pro with MacOs 10. When I try to open Youtube I get to hear the sound but there is no visual. If I switch out of Firefox to Safari I can nearly always access both sound and image. But I prefer to use Firefox. What do I have to do to get full access to youtube?

I am using Mac Book Pro with MacOs 10. When I try to open Youtube I get to hear the sound but there is no visual. If I switch out of Firefox to Safari I can nearly always access both sound and image. But I prefer to use Firefox. What do I have to do to get full access to youtube?

Saafara biñ tànn

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (1)

more options

Saafara yiñ Tànn

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: