This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why are my "sent" folders locked

  • 5 tontu
  • 9 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy LadyT13

more options

I have changed my isp and reset all my email accounts. this time I used IMAP and not POP3. I cannot save sent emails as all my "sent" folders are locked.

I have changed my isp and reset all my email accounts. this time I used IMAP and not POP3. I cannot save sent emails as all my "sent" folders are locked.

Saafara biñ tànn

Thanks.........I need to read more about imap.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (5)

more options
I cannot save sent emails as all my "sent" folders are locked.

Can you explain 'locked' in more detail?

more options

the folder icons in the left column have an envelope with a padlock

more options

The lock indicates a secure connection to the server via TLS. This is what you want.

more options

Saafara yiñ Tànn

Thanks.........I need to read more about imap.

more options

You offered NO solution for the fact that his sent folder is not saving sent emails! I have the SAME issue that just started on 8/12/2016. Sent emails are NOT saving a copy to my sent folder. Don't tell me to check to see if I have checked "save a copy"...of course it's checked. Also have verified that I have "subscribed" to all my folders. What now????

Thunderbird has been nothing but one bug after another since I started using it 6 months ago.  :(