This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't receive emails on one gmail account

  • 4 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy Simana

more options

There are multiple email accounts in thunderbird v.47 including 3 gmail accounts. One of my Gmail accounts is showing message 'Sending of password for user idesignzmedia@gmail.com did not succeed. Mail server pop.googlemail.com responded: Username and password not accepted.' Yet other Gmail accounts are fine. I've logged into Gmail using web-browser without issue. The only change is that l did link this account with master gmail account, yet password has not changed. I even tried both passwords and neither were accepted. Please advise.

There are multiple email accounts in thunderbird v.47 including 3 gmail accounts. One of my Gmail accounts is showing message 'Sending of password for user idesignzmedia@gmail.com did not succeed. Mail server pop.googlemail.com responded: Username and password not accepted.' Yet other Gmail accounts are fine. I've logged into Gmail using web-browser without issue. The only change is that l did link this account with master gmail account, yet password has not changed. I even tried both passwords and neither were accepted. Please advise.

All Replies (4)

more options

Read the Google support article. https://support.google.com/accounts/answer/6009563

more options

Thanks for the link though it is not applicable as I am running Thunderbird on a PC with multiple gmail accounts and only one is giving an error.

more options

If you think it's not applicable I can't help you any further. Good luck.

more options

Still seeking a resolution to this problem.