We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox IOS indicates 6 devices connected when none are connected

  • 3 tontu
  • 7 am na jafe-jafe bii
  • 35 views
  • i mujjee tontu mooy richverne

more options

When trying to sync Firefox in IOS I get 'Sync not available' . When I tap the 'Clock' icon, under 'Synced devices' it indicated '6 device(s) connected'.

I have only my laptop and Ipad which I am trying to Sync?

Why does Firefox IOS think I have 6 devices connected?

Update 1: I uninstalled Firefox on my Ipad then reinstalled, retried Sync which failed and now it says 7 devices connected? Update 2: This is getting silly - I synced my Ipad using Itunes and Firefox on my Ipad now mirrors my Laptop. This is despite IOS Firefox still saying 'Sync not available'.

When trying to sync Firefox in IOS I get 'Sync not available' . When I tap the 'Clock' icon, under 'Synced devices' it indicated '6 device(s) connected'. I have only my laptop and Ipad which I am trying to Sync? Why does Firefox IOS think I have 6 devices connected? Update 1: I uninstalled Firefox on my Ipad then reinstalled, retried Sync which failed and now it says 7 devices connected? Update 2: This is getting silly - I synced my Ipad using Itunes and Firefox on my Ipad now mirrors my Laptop. This is despite IOS Firefox still saying 'Sync not available'.

richverne moo ko soppali ci

Saafara biñ tànn

Update 3: Without having made any changes, Firefox on my Laptop now Syncs with my Ipad and the number of connected devices has been set back to 1 on Firefox IOS.

When I request a Sync on Firefox IOS is still says 'Sync is unavailable' but the synchronisation actually takes place.
Jàng tontu lii ci fi mu bokk 👍 0

All Replies (3)

more options

Your devices need to be on the new version of Sync in order for them to share information with each other. If any of your devices are still on the old Sync, you must unlink them before setting them up with the new Sync.

more options

That doesn't answer why my device (Ipad) mysteriously synced and why it says 7 devices connected, but thanks anyway.

more options

Saafara yiñ Tànn

Update 3: Without having made any changes, Firefox on my Laptop now Syncs with my Ipad and the number of connected devices has been set back to 1 on Firefox IOS.

When I request a Sync on Firefox IOS is still says 'Sync is unavailable' but the synchronisation actually takes place.

richverne moo ko soppali ci