Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Although I have automatic updates checked in Firefox system preferences, I don't get them.

  • 1 tontu
  • 3 am na jafe-jafe bii
  • 7 views
  • i mujjee tontu mooy James

more options

I get a message box saying: "A recommended update is available, but you do not have the system permissions required to install it. Please contact your system administrator, or try again from an account that has permission to install software on this computer."

This is a stand alone personal Macbook, ver. 10.7.5 (as high as I can go).

How and where do I create the system permissions? Is this something I do in the Mac OS? I do well with step-by-step instructions, but obviously am not that savvy when it comes to finding it myself.

I get a message box saying: "A recommended update is available, but you do not have the system permissions required to install it. Please contact your system administrator, or try again from an account that has permission to install software on this computer." This is a stand alone personal Macbook, ver. 10.7.5 (as high as I can go). How and where do I create the system permissions? Is this something I do in the Mac OS? I do well with step-by-step instructions, but obviously am not that savvy when it comes to finding it myself.

Saafara biñ tànn

See https://support.mozilla.org/en-US/kb/firefox-osx

Since you have Mac OSX 10.7.5 and not OSX 10.9 or later you will not be able to run Firefox 49.0 or newer Releases unless you update to OSX 10.9.

Your only option in still getting security updates for Firefox is by using the Firefox 45 ESR. It is basically the Firefox 45 Release but supported longer with most of the security fixes that goes in the Releases. The last 45esr update will be 45.8.0esr which will be out when Firefox 53.0 is released. Unless Mozilla supports Firefox 45 ESR past the usual eight updates for ESR.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (1)

more options

Saafara yiñ Tànn

See https://support.mozilla.org/en-US/kb/firefox-osx

Since you have Mac OSX 10.7.5 and not OSX 10.9 or later you will not be able to run Firefox 49.0 or newer Releases unless you update to OSX 10.9.

Your only option in still getting security updates for Firefox is by using the Firefox 45 ESR. It is basically the Firefox 45 Release but supported longer with most of the security fixes that goes in the Releases. The last 45esr update will be 45.8.0esr which will be out when Firefox 53.0 is released. Unless Mozilla supports Firefox 45 ESR past the usual eight updates for ESR.